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AI Becomes the Banker: 21 Case Studies Transforming Digital Banking CX

Finextra

In banking, early adopters say GenAI is already improving employee productivity and customer experience. In 2016, our AI-powered super app concept gained global recognition. Impact: It boosts employee productivity and idea generation, which can translate to faster, better service for clients.

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Banking on Intelligence: The Global Sprint to AI Maturity in Finance

Finextra

A few highlights: JPMorgan launched a ChatGPT-like internal tool (“IndexGPT”) to assist wealth advisors with research. Morgan Stanley rolled out a GPT-4 powered assistant for its financial advisors (to query internal research databases). The expected benefits align with productivity and innovation.

AI 69
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The End of Average: AI Is Rewriting the Rules of Digital Banking CX

Finextra

This pushed banks in 2024 to use AI not only for targeted product offers, but also to tailor content, notifications and even the user interface to each customer’s profile. While these AI advisors gained some traction, trust remained a hurdle for sensitive advice: a survey found only 27% of consumers fully trust AI for financial guidance.

AI 71
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Checkout-free payments may yet rise

Payments Dive

Optional Caption Patrick Cooley/Payments Dive “At the most basic level, there’s always going to be an appetite for a checkout-free process,” said Tony DeSanctis, senior director of payments for the consulting firm Cornerstone Advisors. And product assortments always change.”

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SMB Banking: Deep Dive on Ramp

Fintech Labs Insights

With a $13 billion valuation and plans to keep expanding its product capabilities, Ramp is poised to further disrupt corporate finance and redefine how businesses manage and optimize their spending. This broad product footprint has been key to its competitive positioning. score with 2,065 reviews iOS : 4.8

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Why Malta Thinks Small to Compete Big in Fintech - Interview with Graziella Grech and George Micallef

Fintech Weekly

Malta’s sandbox, run by the MFSA, has become one node in a broader ecosystem of public-private collaboration, including startup incentives, community events, and working groups that operate with a rhythm more like product development than policy rollout. It’s that cadence that seems to matter most.

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The 37 Biggest Fintech Conferences, Events & Trade Shows in 2025

Fintech Labs Insights

These are the biggest and best events in the financial services space for technologists, product managers, developers, marketers and C-Suite execs at both financial institutions and fintech firms. To assist your 2025 planning, review our curated list of the top fintech global conferences for 2025.

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