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AI Becomes the Banker: 21 Case Studies Transforming Digital Banking CX

Finextra

In banking, early adopters say GenAI is already improving employee productivity and customer experience. In 2016, our AI-powered super app concept gained global recognition. Impact: It boosts employee productivity and idea generation, which can translate to faster, better service for clients.

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The End of Average: AI Is Rewriting the Rules of Digital Banking CX

Finextra

This pushed banks in 2024 to use AI not only for targeted product offers, but also to tailor content, notifications and even the user interface to each customer’s profile. Second, these bots leverage AI to handle multi-step requests that previously might have required an employee. These AI assistants (e.g., in a self-service manner.

AI 71
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Banking on Intelligence: The Global Sprint to AI Maturity in Finance

Finextra

Source: Google Cloud press release / 2023 Generative AI now promises to make these bots more conversational and powerful. Goldman Sachs used generative AI to automate parts of its coding and document analysis, reporting significant productivity boosts. The expected benefits align with productivity and innovation.

AI 69
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Sage Debuts Bot To Kill The Spreadsheet

PYMNTS

The company announced a partnership with bot platform provider Gupshup , a move that sees the firms collaborating on a bot that, in their words, will be a “spreadsheet-killing” solution for SME accounting. ” Pegg was revealed Tuesday at the 2016 Sage Summit event, held in Chicago this week. .

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Kount, FreedomPay Join Forces To Offer Payments Platform, Fraud Prevention Package

PYMNTS

In a press release, the companies said that their integrated products would comply with the latest regulations. The reality of bots is that they’re pretty much in all areas of the customer experience and customer journey,” Sevounts said. Before, they were limited to one or two areas. Today, they’re pretty much everywhere.”.

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Messenger Chatbots Are Now Payments-Enabled

PYMNTS

At the TechCrunch Disrupt SF 2016 event on Monday (Sept. 12), David Marcus, VP of messaging products at Facebook, explained that users will no longer be sent to an external website because Messenger bots will be able to facilitate payments natively, TechCrunch reported.

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7 Startups Combating ‘Fake News’

CB Insights

The emergence of “fake news” — false stories that gain traction across the internet and social media — has become a major story since the 2016 elections. Latest Round: Series C | $21M | August 2016. Distil also specializes in bot detection and blocking. Latest Round: Series C | $26M | September 2017.

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