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The End of Average: AI Is Rewriting the Rules of Digital Banking CX

Finextra

Banks turned to a powerful ally: artificial intelligence. AI didn’t just automate services—it began shaping intimate, context-aware journeys that feel less like banking and more like a personal concierge for your financial life. Banks around the world rolled out AI-powered personalization features in 2024. The result?

AI 71
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Fintech Review: A Guide

Fintech Review

Over the years, weve covered a broad range of fintech topics from digital banking to decentralised finance , regtech , green fintech , and more. This includes services like mobile banking, peer-to-peer payments, investment platforms, and blockchain applications. Consumer trust in banks plummeted.

FinTech 52
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From Legacy to Innovation: The Ongoing Transformation of Banking through Technology

Fintech Weekly

She leads software engineering organizations that use application programming interfaces, microservices, and cloud technologies to build next-generation banking solutions that are aligned with digital and mobile-first growth strategies. Increasingly, banks are willing to enter the blockchain space.

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India Asset Management – Key drivers and trends

Finextra

Technology and Fintech Integration With tools like mobile apps, robo-advisors, and data analytics, investors can manage their portfolios in real time and track their investments with ease. Women investors now represent approximately 33% of new mutual fund accounts, showing improved gender diversity in the Indian financial market.

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How Cadence Bank Is Melding Branch Personalization, Digital Speed For Swift Mobile Onboarding

PYMNTS

Mobile banking has been edging out desktop banking for years, but branch closures during the COVID-19 pandemic appear to have given it a significant push. Registrations on mobile banking apps rose 200 percent in April, for example, and mobile traffic on such apps jumped 85 percent for the month.

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How China Minsheng Bank Moved to Instant Credit Decisions

FICO

The China Financial Certification Authority expects that mobile banking customers will account for around 24% of the total e-banking users in 2015, and that 40% of those will buy financial products through their smartphones. So far, in just over a year, the bank has received more than 3.5

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Building Bank Branches For Interactions Instead Of Transactions

PYMNTS

There is something of a strange dichotomy when one looks at the types of things bank brands are developing, particularly around mobile and digital banking services, and the kinds of things consumers say they want. Of those with mobile banking apps installed, 70 percent check those apps once per week.