My Payment Savvy

JULY 10, 2025

You can dispute these charges, and when you do it right, you can win more often than you’d expect. The difference between winning and losing isn’t luck – it’s strategy, evidence, and knowing exactly how to win a chargeback dispute from day one. Customer error disputes offer better odds at 50-60% win rates.

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Disputes Addressing Transactions Process 40

The Payments Association

FEBRUARY 3, 2025

In todays fast-paced digital landscape, managing payment disputes and chargebacks has become a significant challenge for businesses, especially in the e-commerce sector. Chargebacks, often triggered by fraud or customer disputes, can severely impact a companys revenue, reputation, and operational efficiency. Thats where avoided.io

Fraud Prevention 100

Fraud Prevention Disputes Fraud Detection Card Network Rules 100

Fintech News

MAY 19, 2024

Mastercard and Salesforce have announced a new integration aimed at enhancing the transaction dispute process. This collaboration seeks to provide consumers with a safer and more efficient shopping experience by streamlining the resolution of transaction disputes and reducing associated costs.

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Disputes Visa Transactions CRM 109

The Payments Association

NOVEMBER 29, 2024

Fortunately, modern SaaS-based solutions enable financial institutions to automate and scale existing dispute management systems in record time and with minimal investment. One example of best-of-breed fintech solutions is Amiko, the virtual agent of Rivero’s dispute management solution.

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Disputes Issuers Card Issuer Payment APIs and Integration 88

Fintech News

JUNE 25, 2025

This type of fraud occurs when customers dispute legitimate transactions, resulting in chargebacks that are costly and time-consuming for businesses. This helps distinguish third-party fraud, where card details are used without consent, from disputes raised by cardholders.

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APACS Addressing Visa Disputes 74

Fintech Finance

JANUARY 3, 2025

In the world of transaction disputes, a response rate measures how often a merchant challenges chargebacks by engaging in the representment process. The net recovery rate, or a merchants rate of successful representment, is on average 20% of what is disputed.

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Disputes Acquirers Transactions Process 98

Fintech News

AUGUST 25, 2024

Featured image credit: Edited from Freepik The post Investree Appoints Caretaker Team Amid Bad Loans, Legal Disputes appeared first on Fintech Singapore. He also noted that no capital injection from investors has been realized.

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Legal Disputes Law Enforcement P2P 113

The Payments Association

NOVEMBER 8, 2024

With DisputeHelp we were able to go to market quickly with Ethoca Alerts and Visa Rapid Dispute Resolution (RDR) and accomplish all three of these goals. The Solution: PAYSTRAX turned to DisputeHelp and their RESOLVE solution to go to market quickly with Ethoca Alerts and Visa Rapid Dispute Resolution (RDR). Want to learn how?

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Disputes Value Added Service Regulatory Compliance Acquirers 88

Stax

DECEMBER 9, 2024

Debit or credit card chargebacks are when a disputed charge made to a merchant’s account is refunded to the customer’s bank account. According to the federal Fair Credit Billing Act , consumers can dispute a charge in the case of billing errors and the failure of a business to render goods or services as described.

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Credit Cards Process Disputes Card Issuer 88

Fi911

DECEMBER 31, 2024

A chargeback rate is a metric that measures the percentage of transactions disputed by customers and ultimately reversed by the merchant’s bank. Use Confirmations and Tracking : Provide order confirmation emails and shipment tracking information to keep customers informed and reduce disputes related to delivery.

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Disputes Processors Visa Verification 98

Fintech Finance

MAY 24, 2024

These include a right to dispute charges and demand a refund from the lender after returning a product purchased with a Buy Now, Pay Later loan. The CFPB launched its inquiry into the rapidly expanding Buy Now, Pay Later market more than two years ago and continues to see consumer complaints related to refunds and disputed transactions.

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Disputes CFPB Consumer Financial Protection Bureau (CFPB) Consumer 97

Fi911

JULY 11, 2025

With each dispute costing between $25 and $50 to process manually, automation has shifted from a nice-to-have to a business necessity for many organizations. The traditional approach — teams of analysts reviewing disputes, gathering documentation, and crafting responses — struggles to keep pace with growing volumes.

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The Payments Association

SEPTEMBER 5, 2024

This article highlights how PostFinance significantly improved its dispute management process using Rivero’s Amiko tool, increasing efficiency by 500%. It offers insights into how innovative solutions can streamline financial operations, reduce fraud losses, and enhance customer experience.

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Disputes Process Innovation Technology 88

Finovate

DECEMBER 4, 2024

Israel-based Justt has introduced platform upgrades, including multilingual dispute management and centralized chargeback approval, aimed at simplifying cross-border disputes and improving efficiency for global merchants. Among the changes are multilingual dispute management and centralized chargeback approval.

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Disputes Cross-Border Volume PayPal 59

Fi911

MARCH 27, 2025

Banking and fintech professionals know how critical dispute resolution is to maintaining customer satisfaction, operational efficiency, and regulatory compliance. DisputeLab Named a Best as-a-Service Solution Contender We are shortlisted this year in the Best as-a-Service Solution Dispute Management & Resolution award category.

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Disputes Regulatory Compliance Innovation FinTech 85

Fintech Finance

MARCH 31, 2025

Yuno , the world’s leading payment orchestration platform, announces the launch of Ethoca Alerts, a new feature that enables merchants to proactively resolve transaction disputes before they escalate into chargebacks. With Ethoca Alerts, merchants receive early notifications of potential transaction disputes via the Yuno platform.

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Disputes Transactions Consumer Credit Cards 85

Tearsheet

APRIL 15, 2025

While the increased adoption of digital payments and the ability to submit disputes has helped build consumer trust, this rising tide of chargebacks has a direct impact on both merchants and issuers bottom lines. By 2028, the total value of chargebacks is expected to increase to $41.69 Currently, financial institutions (FIs) in the U.S.

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Issuers Volume Disputes Digital Payments 59

Fintech Finance

MAY 20, 2025

Chargebacks911 , a global leader in dispute resolution and chargeback prevention, is warning UK merchants that inflationary pressures, trade disruption, and weakening consumer confidence are creating the perfect conditions for a sharp rise in chargeback abuse. Train Frontline Teams Educate staff on the warning signs of chargeback abuse.

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Consumer Disputes Audit Mitigation 75

Fintech Finance

MARCH 4, 2025

With Visa estimating that up to 75% of chargebacks are instances of chargeback fraud and misuse, this means the hospitality industry loses more than $43 billion annually to illegitimate transaction disputes. To learn more about how chargebacks can affect businesses and the different solutions to prevent and dispute them, visit: [link].

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Transactions Disputes Fraud Prevention Payment Solutions 86

Fintech Finance

JUNE 23, 2025

Kilian Thalhammer, Global Head of Merchant Solutions at Deutsche Bank, said: “Our partnership with Silverflow has reinforced our acquiring product with unprecedented agility, delivered prompt dispute resolution and enabled us to offer a unified banking, treasury and payments service that clients are already adopting.”

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Payment APIs and Integration Acquirers Digital Payments Disputes 59

Fintech News

FEBRUARY 4, 2025

Friendly fraud, or first-party fraud, occurs when consumers dispute legitimate charges without valid reasons. Instead of reaching out to merchants for refunds, they opt to dispute transactions through their banks.

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Fraud Prevention Phishing Authentication Disputes 92

Clearly Payments

JANUARY 15, 2025

Chargeback Fees What It Is: Chargebacks are charged when a cardholder disputes a transaction. You pay this fee whether or not you win the dispute. Chargeback Costs Beyond Fees : Chargebacks can cost merchants an average of $40 per dispute once you factor in administrative time and lost product.

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Process Processors Gateways Push-to-Card 105

Fintech News

OCTOBER 27, 2024

Recourse Stage: For cases outside the SRF scope or without duty breaches, consumers can pursue mediation with the Financial Industry Disputes Resolution Centre (FIDReC) or seek civil action through the courts. This inclusion acknowledges the increased risk of significant losses from e-wallets and mandates robust consumer protection controls.

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Phishing Scams Blocks Authorization 133

Payments Dive

AUGUST 5, 2024

The bank flagged government inquiries over its handling of P2P disputes in May, and said Friday it would consider litigation if the agency issues an enforcement action.

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Zelle CFPB Disputes P2P 158

The Fintech Times

JANUARY 2, 2025

PXP Financial , a global acquiring, payment, fraud and data analysis service provider, has joined forces with financial dispute management solution provider DisputeHelp, to launch two new Visa solutions to combat first-party fraud and reduce chargeback for merchants.

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Fraud Prevention Disputes Issuers Card Issuer 59

Fintech News

JULY 7, 2025

The company is also offering fraud protection, dispute management, and consultative expertise backed by global data insights. Thai merchants will be able to settle card payments locally and access four widely used alternative payment methods: LINE Pay, TrueMoney, PromptPay, and online banking.

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APACS Alternative Payment Methods Disputes Acquirers 86

Clearly Payments

NOVEMBER 18, 2024

Here are some other articles on chargeback management: How to Build a Chargeback Payments Team in your Company How to Win Chargeback Disputes What is a Good Credit Card Chargeback Rate for Merchants? Customer Support Specialists Responsibilities: Address disputes proactively by resolving customer concerns before they escalate to chargebacks.

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PCI DSS Address Verification System (AVS) Disputes Card Network Rules 59

The Payments Association

NOVEMBER 12, 2024

In his new role, Martin will work closely with the Board, across the partnership and in particular with the support of dispute resolution partner Matt Kaltsas-Walker who is heavily involved in the sector advising on commercial and financial disputes, FCA enforcement actions, internal investigations, consumer redress and Financial Ombudsman claims. (..)

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Cross-Border Disputes Legal Laws 88

Fintech Finance

JUNE 5, 2025

Digital Transactions and Chargebacks on the Rise As digital transactions continue to surge around the world, merchants increasingly need effective tools that help them tackle the inevitable rise in disputes, chargebacks, and fraud. Failure to do so can result in costly fees, or in a worst-case scenario put their business at risk.

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Disputes Fraud Prevention Rules Acquirers 59

Fintech Finance

JUNE 10, 2025

As millions of travellers prepare to take flight this summer, Chargebacks911 , a global leader in dispute resolution and chargeback prevention, is issuing a critical warning to travel and hospitality providers: with peak travel demand comes peak travel risk. 2024’s peak travel season shattered records.

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Disputes Fraud Detection Cross-Border On-Demand 59

Clearly Payments

FEBRUARY 10, 2025

Chargeback Fees If a customer disputes a transaction, you could pay between $20 and $100 per chargeback. Chargebacks: A Hidden Risk A chargeback occurs when a customer disputes a transaction, and the money is refunded to them, often at the merchants expense. for every $1 disputed due to fees, lost inventory, and operational costs.

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Small Business Process Address Verification System (AVS) Cross-Border 66

Finextra

JULY 10, 2025

Kotapay, a division of First International Bank & Trust (FIBT), today announced Advantage Payment Services (APS), the leader in regulatory technology for top fintech payments organizations, has become the preferred provider of transactions dispute management and customer identity verification for its Kavinu platform.

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Disputes Verification Payments Transactions 52

The Fintech Times

JUNE 24, 2025

Powering market expansion Through the new partnership, Deutsche Bank’s corporate banking clients will also gain instant access to Silverflow’s merchant chargeback API, automating the dispute-management workflow and removing manual bottlenecks.

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Payment APIs and Integration Disputes Reconciliation Treasury 45

ACI Worldwide Blog

JUNE 10, 2025

On this page Friendly fraud, which occurs when legitimate customers dispute transactions post-purchase, is a growing issue for businesses. Often mistaken for true fraud, these disputes cost retailers $100 billion annually. The post Tackling friendly fraud with AI precision appeared first on ACI Worldwide.

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AI Disputes Posting Transactions 52

Finovate

NOVEMBER 18, 2024

Payment processing platform Solidgate launches its AI Dispute Representment solution to automate the dispute management process Trust Payments introduces new Chief Executive Officer Laurence Booth. Payments TransferTo inks Memorandum of Understanding with pan-African financial institution, Ecobank Group.

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FinTech Fraud Prevention Disputes Scams 59

Fintech Finance

OCTOBER 31, 2024

Chargeback Management, Automated Reconciliation and Compliance Reporting: A set of services designed to streamline dispute and chargeback management, simplifying administrative workflows and ensuring regulatory and network compliance, enabling fintechs and their sponsors to operate with greater efficiency, documentation and transparency.

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Compliance Risk Push-to-Card Scams 95

Stax

JANUARY 23, 2025

Credit card chargebacks , which occur when customers dispute a transaction, can be costly for both merchants and payment facilitators. Addressing historical issues: Merchants with past chargebacks, disputes, or poor credit histories may struggle to gain approval and need to demonstrate improvements.

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Underwriting PCI DSS Money Laundering Processors 68