Finovate

APRIL 25, 2024

Salesforce launched two new capabilities within its Einstein 1 platform, Transaction Dispute Management and Einstein Copilot Banking Actions. Transaction Dispute Management helps service agents streamline dispute management, while Einstein Copilot Banking Actions serves as a chatbot and AI assistant for bank service agents.

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Disputes Transactions AI CRM 59

Payments Dive

APRIL 19, 2023

A Consumer Financial Protection Bureau official pointed to how buy now, pay later providers handle consumer disputes as a major area of concern for the agency.

Disputes 88

Disputes CFPB Consumer BNPL 88

Fintech Finance

MAY 24, 2024

These include a right to dispute charges and demand a refund from the lender after returning a product purchased with a Buy Now, Pay Later loan. The CFPB launched its inquiry into the rapidly expanding Buy Now, Pay Later market more than two years ago and continues to see consumer complaints related to refunds and disputed transactions.

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Disputes CFPB Consumer Financial Protection Bureau (CFPB) Consumer 95

The Fintech Times

MAY 22, 2024

Despite best efforts from tenants and landlords, disputes are bound to happen and can often only be resolved following legal support. To simplify this, Berlin-based INZMO ‘s chatbot, RentalBot, enables both landlords and tenants to get urgent, informed and affordable responses on common rental issues and disputes.

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Disputes Legal Support Legal Laws 64

Fi911

JANUARY 4, 2024

We will provide insight into how these regulations differ between card schemes, and help financial institutions to better understand the dispute process from all sides. It mandated the creation of the chargeback process, limiting customer liability in fraud cases and allowing cardholders to dispute deceptive merchant practices.

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Disputes Laws Rules Government 82

Finextra

MAY 16, 2024

As consumers seek easier and safer shopping experiences, Mastercard (NYSE: MA) and Salesforce (NYSE: CRM) today announced a new integration to enhance trust across the ecosystem, helping customers speed up the resolution of transaction disputes, and reduce costs associated with resolving them.

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Disputes Visa Transactions CRM 59

The Nilson Report

MAY 31, 2024

The post Mastercard and Salesforce Announce New Integration for Transaction Disputes appeared first on Nilson Report.

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Disputes Visa Transactions Posting 52

Finovate

JANUARY 18, 2024

Upcoming Finovate webinar, Tuesday, 6 Feb 2024, 2pm ET , in collaboration with Quavo, on digitizing fraud & dispute management. What are financial institutions saying about the AI-driven automation technology that has transformed fraud and dispute management? Is there any way to win this battle?

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Payments Source

MAY 13, 2020

With the pandemic's economic toll leading to elevated billing error notices, the consumer bureau said card companies will not be cited if they fail to meet the typical time frame for resolving disputes.

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Disputes Card Issuer Credit Cards Issuers 118

The Nilson Report

JUNE 5, 2024

The post EBay to Stop Taking American Express Cards After Fee Dispute appeared first on Nilson Report.

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Disputes Posting 52

PYMNTS

DECEMBER 16, 2020

Disputes and chargebacks are nothing new. Confused and frustrated consumers throw up their collective hands, dispute transactions and leave it to the FIs to figure it all out. The downside to all of that activity moving online has been such that one in four disputes are tied to transaction confusion, he said.

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Disputes Transactions Issuers Online and Mobile Banking 91

The Paypers

OCTOBER 9, 2023

Netherlands-based low-code platform provider Pegasystems has updated its Pega Smart Dispute solution to help retailers streamline chargeback processes.

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Disputes Transactions AI Process 41

The Paypers

MAY 22, 2024

The Consumer Financial Protection Bureau ( CFPB ) has issued an interpretive rule to ensure federal control over Buy Now, Pay Later (BNPL) returns and disputes in the US.

Consumer Financial Protection Bureau (CFPB) 41

Consumer Financial Protection Bureau (CFPB) Disputes BNPL Returns 41

BlueSnap

OCTOBER 31, 2023

The post Avoid Costly Chargebacks with Rapid Dispute Resolution & Other Alerts appeared first on BlueSnap. By the end of 2023, chargebacks will cost merchants nearly $118 billion, according to a Chargebacks911 study, but this amount could be lower if more merchants invest in preventative alerts.

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Disputes Addressing Posting 52

Payments Source

AUGUST 29, 2019

Visa and Mastercard have both shortened the time windows for responding to dispute events, forcing issuers, acquirers, and their processors to align with new time window rules while adapting to changes in dispute lifecycles, says BHMI's Lynne Baldwin.

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Disputes Visa Processors Issuers 100

The Nilson Report

FEBRUARY 19, 2024

The post PayRange Settles Patent Dispute with KioSoft appeared first on Nilson Report.

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Disputes Posting 40

PYMNTS

OCTOBER 20, 2020

This credit card use can certainly make for smoother shopping experiences, but it can also leave consumers vulnerable to various fraud risks, which can ultimately result in declined transactions or disputed charges. However, consumers consider transaction disputes to be a radically different phenomenon.

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Disputes Transactions Consumer Credit Cards 85

The Payments Association

AUGUST 16, 2024

When consumers encounter an unrecognized charge on their account, their first instinct is often to dispute the transaction with their bank, although it doesn't always indicate fraud. Chargeback experts give best practices to reduce confusion, improve customer satisfaction, and minimize unwanted disputes. Read more

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Disputes Best Practices Consumer Transactions 88

Payments Dive

AUGUST 5, 2024

The bank flagged government inquiries over its handling of P2P disputes in May, and said Friday it would consider litigation if the agency issues an enforcement action.

Zelle 158

Zelle CFPB Disputes P2P 158

Payments Dive

JUNE 7, 2019

trade dispute with China is beginning to impact luxury retail due to a slowdown in spending from Chinese tourists. The trend could impact mobile transactions, as Chinese travelers have a huge preferences for using mobile platforms for shopping and payments.

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Disputes Mobile Payments Payments Transactions 123

The Paypers

JULY 6, 2023

FinMont, a global Payment Orchestration platform, has joined forces with Justt, a chargeback mitigation provider, to implement automated solutions for chargeback disputes.

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Disputes Automation Mitigation Global Payments 36

Fintech Finance

AUGUST 22, 2024

In his new role, Rajic will serve as a key advisor to Chargebacks911 and its CEO, Monica Eaton, assisting the company with its aggressive expansion initiatives across APAC, where there is a real need for dispute management and the business is a real force.

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APACS Disputes Advisors Cross-Border 98

Fintech Finance

AUGUST 20, 2024

Experts at leading chargeback technology platform Chargebacks911 report that AI is one of the key drivers to combat emerging payment threats and prevent disputed transactions. This dispute process is an act of parliament entitled to cardholders and is designed as a safety net to help consumers in cases of fraud or unfair merchant practices.

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Disputes Transactions AI Issuers 97

PYMNTS

JUNE 8, 2020

Retail dispute management system Chargeback announced Monday (June 8) that it has closed a $6.6 Chargeback said the money will accelerate its growth and ability to help online and offline retailers decrease credit card disputes, achieve higher win rates and retain more revenue. million Series A1 funding round.

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Disputes Credit Cards Automation Rules 57

PYMNTS

DECEMBER 8, 2020

As the holiday shopping season kicks into high gear amid an unprecedented pandemic-era surge in online shopping, banks and merchants are bracing for an associated spike in fraud , disputes and chargebacks. We saw a pronounced effect around that.”.

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Disputes Push-to-Card Volume Credential 73

PYMNTS

OCTOBER 1, 2020

The collaboration will extend Los Angeles-based Verifi’s dispute management offerings to Kount’s platform, with solutions that help businesses to manage disputes, prevent chargebacks, give issuers and customers access to enhanced transaction information, provide fraud notifications, and stop fraudulent transactions. .

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Disputes Fraud Detection Fraud Prevention Risk Management 73

Payments Source

MARCH 6, 2018

Manual means of dispute management are inefficient and growing untenable in the current security and compliance environment, writes Brad Johnson, director of solutions consulting at Centrix Solutions.

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Disputes Security Automation Risk 90

Payments Source

JUNE 12, 2020

Payments processors are keeping a portion of payments as a reserve against potential disputes between cardholders and merchants. Small-business owners say the practice is eating into their profits.

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Disputes Processors Consumer Small Business 72

PYMNTS

DECEMBER 5, 2019

Visa has announced it’s going to start a new certification program in dispute resolution, as well as fund up to 500 scholarships to offset the cost of the training, according to a press release. . The dispute resolution professional certification will include training days and certification exams.

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Disputes Continuing Education Assessments On-Demand 52

Clearly Payments

AUGUST 6, 2024

Win Rates Merchants’ success in disputing chargebacks varies across different card networks. Product or Service Issues: Comprising 20% of chargebacks, these disputes arise from issues with the quality or delivery of products or services. Financial Impact The financial impact of chargebacks is significant for all card networks.

Disputes 105

Disputes Visa Issuers Duplicate 105

Finextra

JUNE 13, 2024

The legal tussle between JPMorgan and the founder of Viva Wallet over the Greek payments firm's valuation appears to have been settled by a UK judge.

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Disputes Legal Payments 80

Fi911

AUGUST 7, 2024

These codes play a crucial role in organizing disputes and guiding the subsequent actions required. Reason codes are useful in pinpointing processing mistakes, merchant fraud, and other justifiable dispute causes. Well, the challenge arises when we learn that not all chargebacks are warranted.

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Visa Disputes Authorization CHIPS 82

PYMNTS

OCTOBER 16, 2018

Global vendors in the supply chain are seeing pressure from multiple sides as a result of ongoing trade disputes and renegotiations. However, other residual effects of ongoing trade disputes are less positive. That’s less than half of the $56.7 billion in deals reached in H1 of 2016. That’s less than half of the $56.7

Disputes 65

Disputes Risk Legal Compliance 65

Finextra

JUNE 2, 2024

A legal case involving how Citi responded to customers who had money stolen via wire transfers has caused a spat between the CFPB and industry associations over the scope of the Electronic Fund Transfer Act (EFTA).

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Electronic Fund Transfer Act (EFTA) CFPB Wire Transfer Disputes 64

PYMNTS

NOVEMBER 2, 2018

Small businesses with disputes can go to the AFCA, which will first tackle any issues via informal methods, including mediation. If a matter is not resolved, the AFCA has the authority to set financial and other agreements, and force financial services companies to take courses of action to resolve the dispute.

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Disputes Legal Framework Small Business Government 61

PYMNTS

DECEMBER 3, 2018

The Financial Times reports that not only have sales of policies been growing by about 25 percent a year, but so have disputes between companies and the insurers. million in losses under its cyber insurance policy, but the insurer disputed the claim and offered $50,000. The bank claimed $2.4

Disputes 73

Disputes Data Breach Breach Underwriting 73

PYMNTS

NOVEMBER 4, 2019

PSCU, a national payments credit union service organization, is teaming up with dispute management firm Lean Industries to process disputes, PSCU announced in a press release on Monday (Nov. The company will leverage Lean Industries’ AdjustmentHub and NetworkHub solutions to manage dispute services. “As

Disputes 40

Disputes Credit Union Credit Union Service Organization NOV 40