Finextra
JULY 7, 2025
We examine both quantitative gains— such as higher customer satisfaction scores, rising self-service usage and digital adoption rates—and qualitative developments, including more personalized services, smarter virtual assistants and greater accessibility in digital banking. IDC estimates the banking industry will invest about $31.3
Finextra
JUNE 11, 2025
Indigenous Banking (Shroffs and Mahajans): Long before modern banks, India had a thriving indigenous banking system. These banks introduced formal ledger-based accounting and cheque payments. This expanded the reach of formal banking to rural areas. This introduced standardization and divisibility.
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PYMNTS
OCTOBER 6, 2020
5), J.P.Morgan CEO Jamie Dimon said banks that don’t adapt in how they deal with customers will go the way of the dinosaurs. Banks are good at creating pain points by making customers sign several forms and documents, Dimon told Sibos attendees. “We We’re a mobile app, and that’s how we deliver our services.”. On Monday (Oct.
PYMNTS
NOVEMBER 13, 2020
Multifactor authentication (MFA) and biometric scans are quickly becoming the norm in numerous fields, including online accounts for banks and other businesses. Robust digital ID verification practices could make many fraud schemes a thing of the past, but many banks and businesses have yet to adopt them. About The Tracker.
PYMNTS
NOVEMBER 12, 2020
PYMNTS’ November 2020 Disbursements Tracker® , done in collaboration with Ingo Money , states that “FIs that support digital and mobile payment tools could help these consumers access financial solutions without using traditional accounts, but many FIs must address age-old challenges before they can roll out such tools.” In a word, “legacy.”
PYMNTS
FEBRUARY 1, 2021
It has pulled ahead of its EU neighbors in developing real-time payments technology and in recruiting banks to adopt it. And as Rita Camporeale , Head of Payments Systems at the Italian Banking Association ( ABI ), told PYMNTS’ Karen Webster, the pandemic has accelerated the embrace of instant payments that flow directly between banks.
PYMNTS
SEPTEMBER 15, 2020
Emerging markets have their own challenges when it comes to banking, where big, traditional financial institutions (FIs) are anything but efficient. It’s been 20 months, and we tried to get a debit card from some of the largest banks. The world doesn’t need another bank,” Poovala told Webster. Widening Debit’s Acceptance.
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