More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions?

Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementation.

In this session we’ll cover:

  • A pulse check on retailers’ priorities heading into 2024
  • Cross-channel personalization and cracking frictionless omnichannel CX
  • AI and the potential for personalization
  • Our recommendations based on the state of the industry

Don’t miss out and sign up today!

📅 February 22, 2024 at 9:30 am PT, 12:30 pm ET, and 5:30 pm GMT

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