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Essential Guide to Seamless CCaaS Implementation 

VISTA InfoSec

As businesses continue to evolve in their customer service strategies, Contact Center as a Service (CCaaS) solutions have emerged as an effective tool for enhancing customer experience. Change Management: Develop a change management strategy to address any resistance or concerns from your team.

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Essential Guide to Seamless CCaaS Implementation 

VISTA InfoSec

As businesses continue to evolve in their customer service strategies, Contact Center as a Service (CCaaS) solutions have emerged as an effective tool for enhancing customer experience. Change Management: Develop a change management strategy to address any resistance or concerns from your team.

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10 Upcoming Fintech Webinars to Attend

Fintech News

The COVID-19 pandemic led to restrictions on physical gatherings, prompting businesses to swiftly move their marketing activities to online platforms and bringing webinars into the spotlight. Webcasting and virtual event platforms like ON24 witnessed a remarkable surge, reporting a 167% increase in webinar hosting activities.

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New York Bolsters Cybersecurity Requirements

Global Fintech & Digital Assets

Requirements related to business continuity and disaster recovery have also been included for the first time. Covered entities’ incident response plans must also expressly address procedures for recovery from backups, root cause analysis, evaluation of business impact, and prevention of recurrence of incidents.