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Should Retailers Require Mobile Shoppers To Log In?

PYMNTS

It’s a dynamic that desktop commerce is all too familiar with: If consumers are going to sign over access to their personal information, the implicit agreement is that they’re getting something back — be it discounts, early-bird deals or just a more convenient checkout process.

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Digital Debt Collection Trends in 2023 - From Culture to Strategies

FICO

It doesn't mean you get higher agreement rates, but the people who do promise are more likely to pay. Digital processes always work when a problem can be standardized to a large extent and the entire dialogue tree can be anticipated. Last but not least: there must always be an emergency exit in a digital conversation.