article thumbnail

AI Becomes the Banker: 21 Case Studies Transforming Digital Banking CX

Finextra

This helps banks stop bot-driven card testing (in which fraudsters rapidly guess card details) before fraud occurs. One notable 2024 rollout was Visa’s Account Attack Intelligence (VAAI) Score, which uses generative AI to detect and score the likelihood of card enumeration attacks in real time.

AI
article thumbnail

When Instant Payments Are Just Payments

PYMNTS

And the devils we know – garden-variety credit and bank fraud , phishing and bot attacks, online identity scams and the rest – may feel more comfortable than the devils we don’t know. Risk vs. Reward. Instant money is shaking things up, which is to be expected. In the end, consumers will tell them, but it’s up to the FIs to make it real. “My

article thumbnail

37 Corporate Innovation Labs In Finance

CB Insights

It plans to roll out over two dozen bots in late 2018 to financial institutions for testing. These bots aim to improve customer experience and reduce manual tasks. Notable projects: SurePay is a payment authentication service that lets consumers vet the confirmation information of the payee during financial transactions.