BECU On Why It Pays To Think Like A Challenger Bank
PYMNTS
JULY 29, 2020
According to the CU, it has partnered with third-party customer service solutions provider SilverCloud and will utilize the AI-enabled ‘bot to help its human employees better manage customer requests. The CU will be integrating a chatbot that leverages artificial intelligence (AI) to answer customer inquiries on its customer service channels.
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