Tearsheet
FEBRUARY 1, 2024
“The concept of good authorization hygiene emerges as a pivotal tool that merchants — especially those with recurring revenue business models — can leverage to optimize customer authorization rates when conducting global transactions,” said Ariel Setton, global head of FX management and payment performance at Worldline Consulting Services.
FICO
JUNE 19, 2023
Last but not least: there must always be an emergency exit in a digital conversation. You also need to avoid corporate jargon and legal language, and situations when the customer is offered options that are not of interest or are irrelevant, but also when too much is offered. How do I find my way back?
PYMNTS
MARCH 8, 2018
This, he added, can be done (or merchants can at least start the process) using tools they already have in place, rather than spending big bucks on studies or consultants to point them in the right direction. This element, he said, can drive double-digit conversion changes. Another helpful tool? Drouart’s advice?
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