Financial Policy Predictions 2021: Meaningful Changes Ahead
FICO
DECEMBER 15, 2020
In late October, the CFPB released Part 1 of its long-awaited update to the Fair Debt Collections Practices Act governing third-party collectors. If my prediction is on the mark, 2021 should be one where improved customer communications will fuel stronger customer engagement. New Debt Collection Rules Are Here to Stay.
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