Remove Account Takeovers Remove Bots Remove Mobile Banking
article thumbnail

Deep Dive: Why Leveraging Biometrics Can Ease FIs’ $4B ATO Problem

PYMNTS

Account takeovers (ATOs) are a growing source of pain for financial institutions (FIs) and their customers, with losses from these attacks rising 164 percent in 2018. Some of these attacks see bots entering random words and numbers, while others involve entering common usernames and passwords.

article thumbnail

Deep Dive: The Need For Real-Time Data To Keep Onboarding Fast And Secure

PYMNTS

One of the most frustrating parts of any onboarding experience is the time it takes for customers to complete the process, even via channels designed for ease of use, like mobile banking apps. One recent report found that 40 percent of consumers abandoned applications on mobile banking apps because of the time involved to sign up.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

TD Bank On How AI, MFA Are Changing Call Centers

PYMNTS

Fraud protection has never been taken lightly by call centers, but the need for stricter authentication is reaching new levels in the face of automated bot attacks and near-daily account takeover (ATO) attempts.

MFA 46
article thumbnail

When AI Gets Up Close And Personal

PYMNTS

Even so, it doesn’t veer too much toward the illusionary and nostalgic to submit the proposition that banking, and other financial services , used to be much more personalized — much more one on one — than is the case now. The reality can be a bit more fuzzy, to say the least. In fact, AI “is all about personalization,” he told Webster.

AI 43