article thumbnail

How to Win Chargeback Disputes

Clearly Payments

Gathering Evidence: Documentation: Collect all transaction records, receipts, delivery confirmations, and any correspondence with the customer. Fraudulent Transactions: Proof of Delivery: Provide proof that the product was delivered to the cardholder’s address. For digital goods, provide access logs or usage reports.

article thumbnail

Deep Dive: Why Friendly Fraud Is Anything But Friendly

PYMNTS

Friendly fraud’s rise corresponds to mobile order-ahead systems’ increased use. An address verification system (AVS) that matches credit card billing addresses to those filed with banks is another means of prevention.