AI Becomes the Banker: 21 Case Studies Transforming Digital Banking CX
Finextra
JULY 7, 2025
Within this article, we analyze how AI’s adoption in 2024 impacted key areas of digital CX, highlighting global trends as well as specific insights from major markets like the US and UK. Overall, banks that deployed AI at scale in 2024 reported significant improvements in digital channel usage and customer feedback.
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