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This article outlines how to structure your chargeback management team, define roles, implement processes, select the right software, and adhere to bestpractices. Skills Required: Attention to detail, familiarity with cardnetworkrules, and proficiency in analyzing transaction data.
Not every business adds a surcharge to credit card payments, but if you do, you may need to notify your customers, not just as bestpractice but by law. Visa and Mastercard have surcharge rules. Customers who feel blindsided will contest the charge with their cardissuer. Chargebacks and disputes.
Key Activities of a Chargeback Team Reviewing Dispute Notices: Receiving and thoroughly investigating dispute notices from credit cardissuers is the first task. Collaboration with the Analyst: Advises on handling complex chargeback cases and navigating cardnetworkrules.
That said, you can’t just decide and impose credit card surcharges overnight. It requires stringent adherence to regulatory guidelines and cardnetworkrules, from surcharge caps to disclosure requirements. This is good news because it means you won’t have to inflate your base prices to cover payment processing fees.
PCI DSS compliance, a global framework, mandates specific requirements and bestpractices for maintaining credit card data security. In the following sections, we’ll delve into the legal framework, compliance standards, and bestpractices to navigate the complexities of surcharging. Security audits. You’re all set!
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