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In the flurry of payments innovation, it can be difficult to remember that legacy tools remain commonplace, especially in corporate payments. Take the lockbox, for example. Lockbox services may seem outdated in today’s ecosystem of electronic payments and cloud-based financial management platforms.
In a recent conversation with PYMNTS, Bectran Business Development & Implementation Manager Dominic Biegel said it is certainly a possibility that the continued impact of the coronavirus pandemic could add pressure on businesses to migrate away from paper invoices, or shift their own customers toward electronic payments.
When it comes to treasury market offerings, banks have historically started wholesale and retail lockbox businesses. But, as payment types and payment channels have grown to become more electronic, the amount of lockboxpayments is declining rapidly.
Businesses then go through a fulfillment/shipping stage, and they invoice a client as well as collect payment. Many companies rely on a bank/service provider to handle outsourced lockbox processing. A worker from the company might have to go to the post office, pick up the mail and process the payments within the company.
But as Barry McCarthy , president and CEO of Deluxe , said in an interview with Karen Webster as part of the ongoing series on B2B payments, it’s going to take a while. After all, $20 trillion in paper payments is a lot to get rid of overnight. The digital payments are right now akin to “nibbles around the edges,” noted McCarthy.
Shields noted that accurately predicting anticipated invoice payment dates can have ripple effects throughout an organization. “No Within the B2B space, especially, technology can improve payments processes that are time-consuming and error-prone. Yet the reluctance to embrace new payment technologies is palpable, said Shields.
Formerly known as the Remittance Coalition, the Federal Reserve Bank of Minneapolis’ Business Payments Coalition is relying on corporate collaboration to promote the adoption of electronic B2B payments. Providing payers with this information could make it easier for them to quickly and efficiently pay their suppliers.
PYMNTS recently surveyed accounts payable (AP) executives’ satisfaction rates with their payment technologies for the latest Payables Friction Playbook and found something surprising. Yes, checks were nearly bottom-of-the-barrel in terms of satisfaction levels, but with 63.5 Keeping the Supplier In Mind.
Although a recent uptick in B2B payments innovation has accelerated corporates’ migration away from the paper check, old habits die hard, and the legacy payment tool remains a mainstay in the accounts payable (AP) department. “Checks will be around for a while. Preserving Check Workflows.
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