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Digital banking is reaching unprecedented levels of popularity amid the pandemic, with 89 percent of American bank customers using mobilebanking apps to manage their savings and checking accounts. billion by 2024.
More consumers are turning to the omnichannel offerings of banks and credit unions (CUs) as they follow stay-at-home mandates, and cybercriminals are eager to launch attacks that make use of these channels. Fraudsters seek to fly under the radar by stealing information through one channel that they then use to execute ATOs or other attacks.
Its research reveals that 78 per cent use their smartphones for mobilebanking, 85 per cent for accessing email, 71 per cent for managing social media and 51 per cent. Despite company efforts, lax PIN hygiene and open apps on stolen devices pose serious threats, including accounttakeover and ransomware attacks.
The challenge, Fagan noted, is keeping up that high level of consumer satisfaction in the digital age, as consumers now expect a certain level of service when it comes to mobilebanking, payments, and loyalty or security. The expectations are high, he said, and the margins for error are slim.
Blocked cards and frozen funds that are under investigation are a major headache to consumers and nimble organizations will be doing all they can to minimize these and to look at how they might make their policies more flexible. This will result in more cases of accounttakeover during this time and for months ahead.
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