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Swap.com Uses Data Analytics To Fight Post-Holiday Fraud Surge

PYMNTS

Some of the most common tactics include phishing emails or impersonation scams, with some bad actors harnessing bots to reach thousands of consumers at once with these schemes. Fraud rates have increased by 55 percent since the beginning of the pandemic, culminating in a holiday shopping season unlike any other.

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TD Bank On How AI, MFA Are Changing Call Centers

PYMNTS

Fraud protection has never been taken lightly by call centers, but the need for stricter authentication is reaching new levels in the face of automated bot attacks and near-daily account takeover (ATO) attempts. Fraud is an ever-evolving space, [so] it’s important, with multifactor authentication, to look at it holistically,” she said.

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