AI Becomes the Banker: 21 Case Studies Transforming Digital Banking CX
Finextra
JULY 7, 2025
These real implementations in 2024–2025 demonstrate tangible benefits, such as faster customer service, increased financial security, more inclusive products and higher customer satisfaction across the banking industry. This outpaces adoption in sectors such as manufacturing or healthcare, where AI use is growing but is not as ubiquitous.
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