Bank of America Puts $4billion Towards New Tech Initiatives as it Reflects on Success of AI
The Fintech Times
APRIL 10, 2025
In 2023, the functionality was expanded to assist with additional topics such as where to review health benefits, locate payroll and tax forms, and more. Over 90 per cent of employees now use Erica for Employees, with the virtual assistant having reduced calls into the IT service desk by more than 50 per cent.
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