This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Skills Required: Attention to detail, familiarity with card network rules, and proficiency in analyzing transaction data. Customer Support Specialists Responsibilities: Address disputes proactively by resolving customer concerns before they escalate to chargebacks. Assign each case a unique ID for tracking and resolution.
Address customer complaints and inquiries promptly to resolve potential issues before they escalate. Verify Customer Identity: Use AddressVerificationSystems (AVS) to match the billing address provided by the customer with the address registered with the credit cardissuer.
AddressVerification Service (AVS) A fraud prevention tool that checks the billing address provided by the cardholder against the address on file with the cardissuer. Annual Percentage Rate (APR) The annual interest rate charged by a credit cardissuer on outstanding balances.
Credit card fees, including interchange, assessment, and payment processor fees, impact businesses on a per-transaction or recurring basis. Leveraging technology, monitoring chargebacks, and addressing individual business factors help to reduce credit card fees and improve overall profitability.
Chargeback Scenarios Fraudulent Transactions: One of the most prevalent chargeback scenarios is fraudulent transactions, where stolen card information is used to make unauthorized purchases. Merchants should implement robust fraud detection tools, such as addressverificationsystems (AVS) and cardverification value (CVV) checks.
Incorrect Card Information (15-25% of declines) Errors in entering card details—such as the card number, expiration date, CVV , or billing address—are especially common in online transactions. Example : A shopper entering their address incorrectly during an online checkout process.
We organize all of the trending information in your field so you don't have to. Join 5,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content