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AI Becomes the Banker: 21 Case Studies Transforming Digital Banking CX

Finextra

Within this article, we analyze how AI’s adoption in 2024 impacted key areas of digital CX, highlighting global trends as well as specific insights from major markets like the US and UK. Overall, banks that deployed AI at scale in 2024 reported significant improvements in digital channel usage and customer feedback.

AI
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How Fintech and AI Have Joined Forces to Improve Back-Office Operations

The Fintech Times

A couple of years after its initial boom, artificial intelligence (AI) still remains a huge buzzword in the fintech industry, as every firm looks at a new way of integrating the tech into its infrastructure to gain a competitive edge. While some are more successful than others, one indisputable success has been AI.

AI
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What Are AI Agents? A Practical Guide for Accounting Teams

FloQast

In an industry facing an extreme talent shortage, combined with rapidly evolving technology, Artificial Intelligence (AI) agents should be a top priority for all accounting departments to evaluate this year. But what exactly are AI agents, how can you use them, and what are the benefits? What are AI Agents? Lets dive in!

AI
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Payment orchestration: Beyond transaction routing

The Payments Association

Additionally, centralised reporting simplifies financial reconciliation and compliance efforts, enhancing control and accountability for finance and operations teams. Furthermore, automated reconciliation tools eliminate the need for manual tracking, reducing errors and streamlining finance team operations.

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Modernizing Government Payment Systems for Efficiency and Trust

Clearly Payments

The Case for Modernizing Payment Systems Modernizing payment processing systems can unlock a host of benefits for government agencies: Enhanced Efficiency: Automated processes reduce manual errors, speed up payment reconciliation, and lower operational costs.

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Navigating AML obligations in the age of virtual IBANs

The Payments Association

Virtual IBANs (vIBANs) have become a key component of modern payment systems, enhancing payment reconciliation and facilitating cross-border transactions. AI can enhance transaction monitoring, while stronger KYC processes and staff training will help manage risks and maintain compliance.

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India to take the lead in SoftPOS adoption?

NFCW

Transit and Mobility: Powers mobile ticketing, onboard fare collection and seamless reconciliation in buses, metros, and ride-sharing. AI and 5G will further enhance fraud detection and transaction speed, making SoftPOS the mainstream choice for merchants everywhere.