Automation and Credit Union Service Organization

B2B FinTechs Get Creative With Open Banking Use Cases

PYMNTS

SEPTEMBER 22, 2020

This week's look at the latest in open banking initiatives shows creativity in how FinTechs, credit unions (CUs) and banks wield data integrations for the benefit of corporate end users, from streamlined credit underwriting to automated expense management. Acumatica Links Its ERP Into Bank Data.

Use Case

Use Case Payment APIs and Integration Credit Union FinTech

CUs Use AI, Cloud-Based Tools To Drive Member Engagement

PYMNTS

JANUARY 26, 2021

President and CEO Chuck Fagan of credit union service organization PSCU said that while financial institutions (FIs) had forecast returns on assets (ROAs) would fall to 30 basis points in the new year, CUs have told him they are gaining confidence regardless.

Credit Union

Credit Union Contactless Payments Online and Mobile Banking Credit Union Service Organization

Affinity Federal Credit Union On The Importance Of Accelerating Digital Transformations

PYMNTS

JANUARY 27, 2021

New Jersey-based Affinity Federal Credit Union began upgrading its systems about five years ago as it looked toward the digital future. CUs are known to work collaboratively, Kearns said, and Affinity received assistance from credit union service organizations and other CUs that had completed their digital shifts. “A

Credit Union

Credit Union Online and Mobile Banking Credit Union Service Organization Automation

PSCU Debuts Digital Issuance Solution With Push Provisioning To Mobile Wallets

PYMNTS

DECEMBER 10, 2020

PSCU , a payments credit union service organization (CUSO), has rolled out its Digital Issuance solution in an effort to keep bolstering the credit union (CU) member experience, according to a Thursday (Dec. 10) announcement.

Credit Union

Credit Union Credit Union Service Organization Push-to-Card Online and Mobile Banking

PSCU Uses Bots To Streamline Call Center Interactions

PYMNTS

DECEMBER 16, 2019

Payments credit union service organization PSCU unveiled the deployment of desktop automation via its partnership with Jacada to optimize the call center experience. As chatbots have enhanced self-service experiences, the same technology is being used to help manage member interactions for call center agents.

Bots

Bots Credit Union Credit Union Service Organization Use Case

PSCU Uses Chatbots To Streamline Call Center Interactions

PYMNTS

DECEMBER 16, 2019

Payments credit union service organization PSCU unveiled the deployment of desktop automation via its partnership with Jacada to optimize the call center experience. As chatbots have enhanced self-service experiences, the same technology is being used to help manage member interactions for call center agents.

Credit Union

Credit Union Credit Union Service Organization Bots Use Case

Old School, New School: TCU Pairs AI And Outreach To Personalize Members’ Experiences

PYMNTS

NOVEMBER 19, 2020

CU members stand to benefit greatly from such solutions, as the study reported that 51 percent them of them have had their identities stolen and 68 percent have been targeted by debit or credit card fraud. Some organizations are keeping members secure by partnering to provide the latest cutting-edge solutions.

Credit Union

Credit Union AI Credit Union Service Organization Authentication

Branching Out: Physical Locations Boost CUs' Digital Plans

PYMNTS

DECEMBER 28, 2020

The December edition of the Credit Union Tracker® explores the space’s latest developments, including how CUs are continuing to go digital and why credit unions’ can no longer afford to take wait-and-see approaches to digital innovation. Around The Credit Union Landscape.

Credit Union

Credit Union Credit Union Service Organization Online and Mobile Banking Innovation

Data Dive: FedEx Competes, BoA Automates And Hackers Hack … Everyone, Including Each Other

PYMNTS

FEBRUARY 13, 2017

Speaking of responding to feedback… Bank Of America And The Automated Branch. In an attempt to build banking and financial services products for literally everyone, Bank of America is experimenting with a fully automated branch design. It’s why we’re getting such great feedback.”. BoA is one of many U.S.

Automation

Automation Breach Credit Union Compromise

Credit Unions Find ‘Co-opetition’ Key To Closing The Innovation Gap

PYMNTS

JANUARY 28, 2020

One such innovation comes from credit union service organization (CUSO) PSCU , which recently released a desktop automation system to optimize CU call centers. The system uses chatbots to improve call center agent performance by providing proactive guidance, relevant knowledge and automation sequences during calls.

Credit Union

Credit Union Innovation Credit Union Service Organization Federal Reserve

PSCU: Debit Card Spend Growth Above Historic Levels

PYMNTS

MAY 18, 2020

Credit union service organization (CUSO) PSCU compared the 19 th week of 2020, which concluded on May 10, to the same timeframe in 2019 to discover the impact of the pandemic on consumer spending and shopping trends. The week concluding May 10 ended with a higher rate of 21 percent for credit and 27.2

Debit Card

Debit Card Credit Union Service Organization Credit Cards Credit Union

Why Credit Union’s ‘Mature Trust Model’ Matters For Members

PYMNTS

MARCH 30, 2020

As COVID-19, the disease caused by the coronavirus , ravages the economy, and millions of Americans shelter in place to figure out their next financial moves amid layoffs and volatile markets, credit unions (CUs) have a role to play — particularly in the battle against fraudsters who would prey upon CU members at this most vulnerable moment.

Credit Union

Credit Union Credit Union Service Organization Privacy Cybersecurity

Deep Dive: How Open Banking Can Help Credit Unions Succeed

PYMNTS

AUGUST 29, 2019

is working to catch up, however, with several players in the banking industry, including a number of CUs, joining forces to create an API standard for all members of Nacha, the electronic payments association, which administers the Automated Clearing House (ACH) network.

Credit Union

Credit Union Payment APIs and Integration Credit Union Service Organization API

Credit Unions Doing Cyber-Battle

PYMNTS

MARCH 2, 2020

Reading the February 2020 Credit Union Tracker ® done in collaboration with PSCU , we discover that Canadian credit union Desjardins Group was hacked , impacting the records of 4.2 million individual and business members in 2019. They were not alone in 2019, a year when cybertheft records were set.

Credit Union

Credit Union Credit Union Service Organization NCUA CCPA

PSCU Partners With Lean Industries For Dispute Management

PYMNTS

NOVEMBER 4, 2019

PSCU, a national payments credit union service organization, is teaming up with dispute management firm Lean Industries to process disputes, PSCU announced in a press release on Monday (Nov. The company will leverage Lean Industries’ AdjustmentHub and NetworkHub solutions to manage dispute services. “As

Disputes

Disputes Credit Union Credit Union Service Organization NOV

NEW REPORT: Millennials Raise Credit Unions’ Innovation Bar

PYMNTS

MAY 15, 2018

Those are challenges that several solution providers are working to address by helping credit unions improve their online experiences for disabled credit union members. BloomCU , for one, recently collaborated with web accessibility firm User1st to access automated scanning and plug-and-play accessibility services.

Credit Union

Credit Union Innovation Online and Mobile Banking Credit Union Service Organization

Payments Space

B2B FinTechs Get Creative With Open Banking Use Cases

CUs Use AI, Cloud-Based Tools To Drive Member Engagement

Trending Sources

Affinity Federal Credit Union On The Importance Of Accelerating Digital Transformations

PSCU Debuts Digital Issuance Solution With Push Provisioning To Mobile Wallets

PSCU Uses Bots To Streamline Call Center Interactions

PSCU Uses Chatbots To Streamline Call Center Interactions

Old School, New School: TCU Pairs AI And Outreach To Personalize Members’ Experiences

Branching Out: Physical Locations Boost CUs' Digital Plans

Data Dive: FedEx Competes, BoA Automates And Hackers Hack … Everyone, Including Each Other

Credit Unions Find ‘Co-opetition’ Key To Closing The Innovation Gap

PSCU: Debit Card Spend Growth Above Historic Levels

Why Credit Union’s ‘Mature Trust Model’ Matters For Members

Deep Dive: How Open Banking Can Help Credit Unions Succeed

Credit Unions Doing Cyber-Battle

PSCU Partners With Lean Industries For Dispute Management

NEW REPORT: Millennials Raise Credit Unions’ Innovation Bar

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