Remove Bots Remove Mobile Banking Remove Online and Mobile Banking
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The End of Average: AI Is Rewriting the Rules of Digital Banking CX

Finextra

Banks turned to a powerful ally: artificial intelligence. AI didn’t just automate services—it began shaping intimate, context-aware journeys that feel less like banking and more like a personal concierge for your financial life. Banks around the world rolled out AI-powered personalization features in 2024. The result?

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Who Are The Applicants for Thailand’s Virtual Banking License?

Fintech News

Thailand is moving closer to welcoming its first virtual banks, with the Bank of Thailand (BOT) currently accepting applications for the virtual banking license. With the deadline looming on the 19th of September 2024, speculations are rife for Thailand’s virtual banking license applicants.

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BECU On Why It Pays To Think Like A Challenger Bank

PYMNTS

Consumers’ affinity for online banking solutions, especially mobile banking, is far from new. The COVID-19 pandemic is highlighting how necessary these solutions are for consumers’ banking needs, however, and how high their standards for these channels have become. Around The Credit Union World.

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ING Says Most People Wouldn’t Trust A Bot With Their Money

PYMNTS

ING released the results of its latest international survey on mobile banking, finding that while people are using their smartphones and tablets to perform banking tasks, they aren’t comfortable with giving up control of their finances to their computers. Only 7 percent in the U.S.

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Deep Dive: Why Leveraging Biometrics Can Ease FIs’ $4B ATO Problem

PYMNTS

This fraud type occurs when bad actors seize control of victims’ bank or online merchant accounts and spend ill-gotten funds, and it is likely to become more frequent until FIs can demonstrate that their defenses are strong enough to deter criminals’ attempts. This method has downsides, however.

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Deep Dive: The Need For Real-Time Data To Keep Onboarding Fast And Secure

PYMNTS

Banks are jostling for space in the market because an expanding number of FinTechs and large-scale technology companies are competing for the same set of consumers. Banks must enable fast and seamless onboarding experiences, but these processes should also be secure.

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Inside Synchrony Financial’s AML Playbook

PYMNTS

Consumers have noticed the rising levels of fraud in digital banking, and they are not pleased. percent of customers agreed that mobile transactions would be more secure if the consumers themselves had more control over their authentication options. Around the Digital Banking World. Equity Bank Tanzania Ltd.,

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