What is a Chargeback Rate?
Fi911
DECEMBER 31, 2024
A chargeback rate is a metric that measures the percentage of transactions disputed by customers and ultimately reversed by the merchant’s bank. It is calculated by dividing the number of chargebacks by the total number of transactions within a specific period. A high chargeback rate can indicate issues like fraud, dissatisfaction with products or services, or misunderstandings in billing.
Let's personalize your content