AI Becomes the Banker: 21 Case Studies Transforming Digital Banking CX
Finextra
JULY 7, 2025
According to a 2024 banking technology report, chatbots/virtual assistants and personalized marketing are now seen as the AI use cases with the greatest future value in banking (cited by 87% and 83% of surveyed banks, respectively), alongside back-office automation (74%). The assistant was adopted by 98% of Financial Advisor teams.
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