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AI Becomes the Banker: 21 Case Studies Transforming Digital Banking CX

Finextra

Within this article, we analyze how AI’s adoption in 2024 impacted key areas of digital CX, highlighting global trends as well as specific insights from major markets like the US and UK. Overall, banks that deployed AI at scale in 2024 reported significant improvements in digital channel usage and customer feedback.

AI 114
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Finance AI Chatbots for Businesses

The Finance Weekly

In fact, research shows that chatbots can cut call, chat, and email inquiries by up to 70%, while also boosting customer satisfaction and saving about 33% per voice engagement. What Are Finance AI Chatbots? Why Are Finance AI Chatbots Important for Businesses? Best Finance AI Chatbots 1. So, what exactly is a chatbot?

AI 130
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Real-Time Payments Are Soaring In The U.S.

Tom Groenfeldt

Now he no longer has to explain instant payments, and instead he talks about use cases, including transferring funds from closed loop systems to bank accounts. Other closed loop systems with digital wallets, such as gaming sites, have also made use of RTP.

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Banking on Intelligence: The Global Sprint to AI Maturity in Finance

Finextra

Across the globe, countries are embracing AI at vastly different speeds, with Asia and the Middle East taking the lead in enterprise adoption, while the U.S. and UK scale up their generative AI pilots. and UK scale up their generative AI pilots. AI adoption—including generative AI—varies significantly by country and region.

AI 69
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Navigating the rise of AI-enabled fraud

The Payments Association

The article explores the growing threat of AI-enabled fraud in the payments sector and how firms can combat it with advanced technologies. It highlights the urgent need for payments firms to address AI-driven fraud to protect financial security, maintain customer trust, and comply with regulations. Why is it important?

AI 88
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RTP® and FedNow Transaction Limit Increases Fuel Instant Payments Surge

Fintech Finance

New research from RedCompass Labs shows that RTP and FedNow’s rising transaction limits are making instant payments significantly more attractive for U.S. 84% of US banks say the new $10 million RTP® limit boosts its attractiveness, and 84% believe raising FedNow’s $500,000 cap will have the same effect.

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What is RAG in fintech and how financial services are using it with LLMs to power AI innovation

Finextra

And to organise, analyse and then use that data, they are increasingly turning to AI. One AI-driven approach to unifying, understanding, structuring and then accessing stores of internal data is the LLM (Large Language Model). Last year, Morgan Stanley, for example, worked with OpenAI to build a RAG-driven AI assistant.

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