The End of Average: AI Is Rewriting the Rules of Digital Banking CX
Finextra
JULY 14, 2025
AI didn’t just automate services—it began shaping intimate, context-aware journeys that feel less like banking and more like a personal concierge for your financial life. Automated self-service options deflect routine inquiries that would otherwise flood call centers, freeing human staff to focus on high-value or complex cases.
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