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AI Becomes the Banker: 21 Case Studies Transforming Digital Banking CX

Finextra

In a late 2024 cross-industry survey by SAS, banking and insurance executives reported the highest current usage of generative AI—60% in each sector are already using GenAI in some capacity, the top rate among industries. A global survey found that 98% of banking leaders either use generative AI now (60%) or plan to within two years (38%).

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Banking on Intelligence: The Global Sprint to AI Maturity in Finance

Finextra

financial institutions show the vast majority are already using AI or plan to imminently. A PYMNTS report in 2024 found 72% of finance leaders at banks say their departments utilize AI technologies in some form. Use Cases and Impact U.S. banks are applying AI in a range of use cases. In summary, the U.S.

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The End of Average: AI Is Rewriting the Rules of Digital Banking CX

Finextra

In fact, a global marketing survey found personalization is the predominant use case for AI in finance, with 44% of organizations scaling AI to tailor customer experiences, anticipate needs and boost loyalty. Second, these bots leverage AI to handle multi-step requests that previously might have required an employee.

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What Does the Future Hold for AI in Fintech?

The Fintech Times

While AI remains the hottest topic in fintech, it seems as though every single firm in the sector is currently experimenting with how they can make strides in development using the emerging technology. The technology will help automate data entry, reconciliation and financial reporting, freeing up time for strategic priorities.

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Failed Automation Projects? It’s Not the Tools - It’s the Data

Nanonets

In theory, AI agents and RPA bots could handle countless tasks; in practice, they fail when fed messy or unstructured inputs. A typical RPA bot is essentially a rules-based engine (“digital worker”) that follows explicit instructions. In other words, an RPA bot needs a clean table of data, not a pile of documents.

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Is It ‘A Bot Time’ For Payments To Jump On The Bot Bandwagon?

PYMNTS

The media has declared chatbots the digital version of the little black dress: a technology staple that every brand must now have and every payment type must now commerce-enable. The unspoken advice to digital players: If you’re not botting, you’re rotting. The role model that everyone points to as proof of bots-gone-big is WeChat.

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Zycus Rolls Out AI Bots For AP Automation

PYMNTS

In an effort to help companies reduce their accounts payable (AP) expenses, Zycus has rolled out artificial intelligence (AI)-powered bots for the last part of the procurement process, according to an announcement. Its technology also includes a supplier portal and an eInvoicing offering.

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