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Balancing Expectations With Consumer Authentication

PYMNTS

While consumer satisfaction with authentication differs across sectors, financial services topped other markets in a recent report. percent: Share of eCommerce consumers who were required to provide email addresses when signing up for an online account.

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Wells Fargo: First Impressions Are Key When It Comes To Digital Onboarding

PYMNTS

Many of these consumers are exploring digital banking for the first time, however, and are frustrated by customer onboarding pain points. Time-consuming authentication methods, redundant application forms and sluggish processes can all drive away potential customers. Developments From Around the Digital-First Banking World.

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Mobile Banking’s Authentication Breakthrough

PYMNTS

Anti-fraud efforts can seem like word salad with exotic ingredients being tossed around: strong consumer authentication ( SCA ), two-factor authentication (2FA), the second Payment Services Directive (PSD2) … you get the idea. Ask consumers what they want, however, and the acronyms vanish like a metaphor for things that vanish.

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Why ZenKey Authentication Is A Good Idea – With A Big Design Flaw

PYMNTS

Five years ago, a merchant might have been able to rely on consumers being patient with a digital commerce experience that was less than perfectly smooth. This means authenticating a consumer has turned into something of a tricky and delicate process. To use it, customers have to download an app.

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PulsePay Brings New Meaning To Impulse Buying

PYMNTS

That’s the “unofficial motto” that Yehya Awad and his team have been kicking around for PulsePay , a heart rate-based method of online consumer authentication that was the winner of the latest HackPSU that took place on April 9. The solution, he shares, was for the team to “right then and there buy Windows, download and install it.”.

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Survey: Do Customers Think Banks Are Fair to Scam Victims?

FICO

According to the Australian Competition and Consumer Commission’s Scamwatch , for example, more than 57,000 scams were reported in the first two months of 2023 alone. According to the 2023 FICO Global Scams Survey , 51% of consumers worldwide believe their friends or family members have been victims of similar scams.

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Real-Time Payments Survey Reveals Growth in Usage - and Scams

FICO

According to FICO’s latest survey of consumers from 14 countries around the globe, 90% of all consumers have sent a real-time payment, and at least 95% of consumers have used real-time payments in India , Indonesia , the Philippines , and Brazil. Throughout the countries we surveyed, RTP usage shows no signs of slowing.