AI Becomes the Banker: 21 Case Studies Transforming Digital Banking CX
Finextra
JULY 7, 2025
Upstart (2024) AI Application: Loan underwriting and risk assessment Experience Impacted: CX - Banking Customer Experience AI Loan Underwriting Platform: The fintech Upstart has pioneered AI-based lending, and by 2024 its platform was adopted by 500+ banks and credit unions for personal and auto loans.
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