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A study benchmarked that the median Net Retention Rate (NRR) is 102%, while the median Gross Retention Rate (GRR) stands at 91%. These figures can fluctuate depending on the industry, market conditions, the product offered, and several other factors. Nevertheless, consistently high retention rates—both net and gross—often signify that a company is performing well in terms of customer satisfaction and product-market alignment.
As payments technology advances, more companies are embedding the payments process in websites and apps. Here’s a primer on how this trend is advancing and changing the payments arena.
In a recent webinar hosted by the Fintech News Network, experts from the Bank for International Settlements (BIS), Wise, Airwallex, and LexisNexis Risk Solutions explored the latest trends and developments in cross-border payments, emphasizing the pioneering role of Southeast Asia in this rapidly evolving landscape. While the region is leading advancements in instant payment systems, the panel highlighted emerging challenges, particularly the heightened risks of fraud, and emphasized the critica
British challenger bank Monzo reported an outage today that halted some card payments and outbound bank transfers. In response to the outage, which the bank attributed to a “technical issue,” Monzo moved to its backup system to get operations back up and running, Monzo said on social media platform X today. Monzo can process 99.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Indonesian digital bank Superbank announced that it has reached 1 million users in less than two months since its public launch. 62% of Superbank’s customer base have linked their accounts to the Grab app since the feature became available in June. This allows them to open accounts, save, and make payments directly within the Grab app without the need for an additional app.
Welcome to our podcast series Coffee with the Council. I'm Alicia Malone, Senior Manager of Public Relations for the PCI Security Standards Council. Today, I am so excited to bring you a sneak peek interview with PCI SSC's Europe and Asia-Pacific Community Meeting keynote speaker, Dr. Bruce McCabe, Global Futurist. Bruce has explored emerging technologies and how innovation happens for 30 years.
Wise, a global online money transfer service, has quadrupled the daily holding limit for personal customers in Singapore, allowing them to keep up to S$20,000 in their Wise Account— the previous limit was S$5,000. Additionally, the annual spending and transfer limit has been increased to S$100,000, up from S$30,000. These changes do not affect Wise Business customers, who continue to have unlimited holding and transaction capabilities.
Wise, a global online money transfer service, has quadrupled the daily holding limit for personal customers in Singapore, allowing them to keep up to S$20,000 in their Wise Account— the previous limit was S$5,000. Additionally, the annual spending and transfer limit has been increased to S$100,000, up from S$30,000. These changes do not affect Wise Business customers, who continue to have unlimited holding and transaction capabilities.
Syfe, a savings and investment platform in Asia, has successfully raised US$27 million in its latest funding round, pushing its total raised capital to US$79 million. The all-equity funding round saw participation from two UK family offices with fintech and banking interests, along with continued support from existing investors Valar Ventures and Unbound.
With AI tools such as ChatGPT now firmly embedded in the mainstream, Monzo has put together a list of 'Do's and don'ts' for using the technology when applying for a job with the digital bank.
Chocolate Finance, a new financial service founded by Singlife’s Walter de Oude , has introduced a spare cash management account in Singapore. The account offers a 4.2% annual return on the first S$20,000 and a target of 3.5% per annum on any additional amount, with no complex requirements, fees, or lock-ins. The service provides daily returns, allowing customers to see their money grow every day through the app.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Unlimit , a leading global fintech company, has today announced the partnership of its Banking-as-a-Service (BaaS) platform with financial services provider Unicâmbio , the oldest and largest foreign exchange bureau in Portugal and the foreign exchange agent of Western Union. By leveraging Unlimit’s BaaS API solution, Unicâmbio will elevate the functionality, security, and user experience of its innovative wallet product, Unimoney.
Paymentology, a global issuer-processor, announced that it has secured certification with Mastercard’s Cloud Edge, furthering its strategy to offer cloud-based payment solutions. This certification aligns with Paymentology ‘s approach to utilising cloud technology. Mastercard’s Cloud Edge allows connections to Mastercard from various cloud providers and supports multiple connectivity options.
FORUM Credit Union has selected Apiture’s Business Banking solution to enhance its commercial digital banking experience. FORUM Credit Union anticipates the move will expand its commercial member base. “The comprehensive functionality available in Apiture’s Business Banking solution coupled with the company’s commitment to innovation made Apiture the right choice for our members and employees,” said FORUM Credit Union Chief Technology and Risk Officer Cameron Pierce
A recent study by Visa has revealed that 83% of Gen Z consumers in Singapore are aware of generative artificial intelligence (AI) and its potential to enhance their banking experiences. This level of awareness among the 18-23 age group surpasses that of the general population, where 76% are familiar with the technology. The findings indicate that Singapore’s younger generation is leading the way in recognising and adopting generative AI, reflecting a broader trend toward increased digital engage
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
In the rapidly evolving blockchain and crypto space, Fuse stands out as a pioneering platform committed to transforming financial systems. Fintech Review spoke with Mark Smargon, the CEO of Fuse to understand how their decentralized platform is making waves by providing cost-effective, scalable, and secure payment solutions. With a strong focus on financial inclusion, Fuse aims to bridge the gap between traditional and decentralized finance, empowering small businesses and emerging markets.
The social fintech company Fincluded from Utrecht proudly announces the launch of PINCARD, the payment account designed specifically for EU migrant workers. With PINCARD, Fincluded offers inclusive financial services to the growing community of migrant workers in the Netherlands. Access to financial services for migrant workers Migrant workers in the Netherlands often face challenges when opening a Dutch bank account.
Large, multi-location auto dealerships operate complex business hierarchies, with headquarters overseeing multiple automotive brands, locations, departments, and staffing roles. This operating model presents unique challenges with accepting, managing, and analyzing payment activity. Typically, each location has dedicated merchant services and bank accounts.
Paymentology , the leading global issuer-processor, today announces its connection to Mastercard leveraging Mastercard’s Cloud Edge, further advancing its comprehensive cloud-first strategy to deliver next-generation payment solutions across the globe. The new certification aligns seamlessly with Paymentology’s cloud-first approach. Mastercard’s Cloud Edge allows customers to connect to Mastercard from cloud providers of their choice and supports multiple hybrid connectivity patterns.
Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Russia's central bank has cancelled the licence of American Express's subsidiary in the country, at the payment company's request, according to Reuters.
B2B order-to-cash and digital payments market leader, has announced that Corrie DeCamp joins Billtrust , as Chief Product Officer. With over 30 years of experience managing enterprise solutions, she will lead Billtrust’s product strategy and vision and report to Chief Technology Officer Joe Eng. DeCamp joins Billtrust as finance leaders are navigating economic challenges by modernizing their operations with AI-powered accounts receivable automation and digital payments.
About a fifth of finance professionals in a recent survey said their organization has already been targeted by AI-driven deepfake or executive impersonation attacks.
Trustly , the global leader in open banking payments, is continuing to strengthen its presence in the UK, building its relationships with key partners as payment volumes and the adoption of open banking technology accelerates. Trustly provides consumers and merchants with a suite of payment products and data solutions, which aim to make online payments seamless, instant and secure.
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Ché Colford, General Manager at Thames Technology, discusses how the financial sector is transitioning away from payment cards produced from virgin PVC to more sustainable alternatives such as recycled PVC and paperboard payment cards.
Alchemy Pay , the world-leading fiat-payment gateway, has announced a partnership with Mesh , the modern connectivity layer for crypto that makes payments and deposits seamless. Alchemy Pay has integrated the Mesh API into its crypto payment solution, enabling users to purchase goods and services at online and offline merchants using crypto funds from exchanges and wallets.
By Ben Alderman, General Manager North America, Conferma The landscape of corporate travel payments is undergoing a transformative shift. Financial decision-makers and The post Business travellers are embracing new payments tech first appeared on Payments NEXT.
Innovative payment solutions provider Ryft has announced a new partnership with Future Ticketing , a next-generation software solution for ticketing companies. The collaboration will offer Future Ticketing’s customers an additional payment option to choose from that delivers operational and efficiency benefits. By partnering with Ryft, Future Ticketing has invested in ensuring its growing customer base has more flexibility when using its solution.
Speaker: Brad Pinneke, VP of Business Development at Payrix and Worldpay for Platforms
In this webinar, Brad Pinneke, Vice President of Business Development at Payrix and Worldpay for Platforms, will dive into the 7 must-have criteria for evaluating payments partners, helping you maximize both efficiency and the long-term value of your investment. From assessing technology capabilities to leveraging business development opportunities, this session will give you a clear, actionable strategy to select the right partner for scaling your business.
The Bank of England’s exploration of a digital pound and its integration with existing payment systems could modernise the UK’s financial landscape, enhancing efficiency, security, and inclusivity.
GoCardless , the bank payment company, has announced a partnership with Future Ticketing, an API-first ticketing solution for sports, visitor attractions, venues and event organisers, to make the purchase of tickets and memberships easier and more affordable for consumers in the UK and Ireland. By integrating GoCardless directly into its platform, Future Ticketing can now offer customers — which include clubs in the English Football League, Scottish Premier League,Super League and Elite Ic
Toqio and Visa have partnered to deliver payment solutions for distribution networks in non-financial companies. This collaboration allows Toqio customers to issue Visa cards through Toqio's financial orchestration and configuration platform for embedded finance solutions, acting as a bridge between merchants and financial institutions. By leveraging embedded finance, the partnership enhances SME cash flow and highlights Visa's commitment to innovation and the benefits of embedded finance.
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
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