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As businesses continue to evolve in their customer service strategies, Contact Center as a Service (CCaaS) solutions have emerged as an effective tool for enhancing customer experience. These cloud-based platforms offer flexibility, scalability, and access to advanced technologies, making them a popular choice for organizations of all sizes. However, transitioning to CCaaS requires careful planning to ensure a smooth implementation process.
23-24th October 2024 Live Event Linkedin Twitter NexGen Banking Summit The NexGen Banking Summit , scheduled for October 23rd and 24th, 2024 at the Hilton Hotel in London, brings together industry leaders, banking institutions, and technology companies. This pivotal event explores how cutting-edge technologies—such as AI, biometrics, and open banking—are reshaping the financial landscape.
The world can be just as much of a marvelous place, as it can be a dangerous one. And the same can be said about the online one, where you need to focus on your safety just as much but in a different way. For those wondering how to approach this, make sure to keep reading as well be covering everything you need to know about cybersecurity. The Importance of Staying Informed As we become increasingly reliant on technology, more of us are spending extended periods of time online and attached to on
Commonwealth Bank of Australia ( CBA ) has announced the sale of approximately 5% of its shares in Vietnam International Commercial Joint Stock Bank (VIB). The transaction, executed on 24 September 2024, is expected to generate gross proceeds of approximately A$160 million (US$ 109.5 million) for CBA. CBA has been a shareholder in VIB since 2010, contributing to its development as a joint-stock commercial bank in Vietnam.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
The accounting profession is at a crossroads. We’ve all seen the stats, and they’re alarming. 75% of CPAs set to retire in the next 10 years Accounting majors from 2021-2022 dropping 18% from the previous decade — and 7.8% year over year 55% of CFOs reporting that finding talent with required skills TOP concern So…why? Accountants are burning out, and that’s obvious.
Digital banking software provider Backbase has expanded its Engagement Banking Platform with the introduction of the Intelligence Fabric. This embeds advanced AI and data infrastructure to enhance productivity in customer service and sales operations. A key feature is Agentic AI, which enables banks to deploy AI agents that autonomously manage customer journeys and workflows.
NETSTARS Co., Ltd. (Head Office: Chuo-ku, Tokyo; President & CEO: Tsuyoshi Ri；hereinafter “NETSTARS”) has partnered with ACI Worldwide (Head Office: United States; CEO & President: Thomas W. Warsop, III; hereinafter “ACI”) to support the further international development of cashless payments in Japan. The two companies will join forces to offer a one-stop payment acceptance solution for payment service providers and merchant acquirers to create a seamless and secu
NETSTARS Co., Ltd. (Head Office: Chuo-ku, Tokyo; President & CEO: Tsuyoshi Ri；hereinafter “NETSTARS”) has partnered with ACI Worldwide (Head Office: United States; CEO & President: Thomas W. Warsop, III; hereinafter “ACI”) to support the further international development of cashless payments in Japan. The two companies will join forces to offer a one-stop payment acceptance solution for payment service providers and merchant acquirers to create a seamless and secu
YouBiz, a corporate card and spend management platform by YouTrip , has announced a strategic partnership with CloudMile, a provider of cloud and AI services. The collaboration aim to provide local enterprises with cost-effective AI and fintech solutions to enhance productivity and manage cloud subscription costs. Companies can tap into CloudMile’s cloud and AI services to optimise operations and improve efficiency.
A terminal ID number, often abbreviated as TID, is a unique identifier assigned to a specific point-of-sale terminal or card reader. This number is essential for processing credit and debit card transactions, as it allows financial institutions and payment processors to track and manage each transaction originating from that particular terminal. The terminal ID ensures that all transaction information is accurately associated with the correct point of sale, enabling seamless payment processing a
Sleek, a platform offering incorporation and accounting services for SMEs and entrepreneurs, has announced it achieved profitability in Singapore during the second quarter of 2024. The company also secured US$5 million in debt financing from the Singapore-based Fintech Nation Fund to support its ongoing expansion. Sleek , now in its seventh year of operation, highlighted that the funding will fuel growth across its markets in Singapore, Hong Kong, Australia, and the UK.
Yuno , the world’s leading payment orchestrator, today announces the launch of Monitors, an innovative new feature designed to detect and resolve payment anomalies in real time. This cutting-edge solution guarantees seamless transaction flows and safeguards businesses against revenue losses during outages. Monitors represents a significant leap forward in payment processing technology, providing businesses with unprecedented control over their transaction flows.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
The Monetary Authority of Singapore (MAS) to enhance the financial sector’s resilience against both cyber threats and technology disruptions. Replacing its previous Cyber Security Advisory Panel formed in 2017, MAS has established the Cyber and Technology Resilience Experts (CTREX) Panel. This expert group will advise MAS on emerging tech risks and threats, while also recommending strategies to fortify the sector’s resilience.
Corpay, Inc.*, (NYSE: CPAY) a global leader in corporate payments, is pleased to announce that Corpay’s Cross-Border business has entered into an agreement with Everton FC , one of the founding members of the Premier League to become their Official Foreign Exchange (FX) Supplier. Through this partnership, Everton will be able to utilise Corpay Cross Border’s innovative solutions to help mitigate foreign exchange exposure from their day-to-day business needs.
In the face of competition, many large financial institutions have outdated payment platforms that impede progress and give rivals an advantage. However, migration seems risky when millions of cardholders and thousands of merchants rely on the smooth running of their ship. OpenWay , a vendor of the Way4 digital payments platform, shares its experiences to explain why companies embark on migration regardless.
TreviPay , the most-trusted B2B payments and invoicing network, today announces enhancements for dealer management systems for commercial equipment dealers servicing fleets. In addition to providing a smooth onboarding and integration process, TreviPay’s advanced API technology captures transaction line-item details in real time. The enhancements will ensure a seamless payments experience for fleet drivers and dealers and eliminate manual, inefficient processes.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
The U.S. lawsuit paints a picture of the dominant card network using lures and threats to stifle competition from competitors Apple, PayPal and others.
Today, the PSR has confirmed the maximum reimbursement limit for victims of Authorised Push Payment (APP) scams starting from 7 October. Having given careful consideration to all the feedback and information received, the PSR board has decided that the maximum reimbursement limit for Faster Payments will be £85,000. The PSR’s requirements will provide world-leading protections to people who fall victim to scams – with over 99% of APP claims covered by the reimbursement cap.
Businesses today need seamless and secure financial services. DigiDoe Ltd. offers cutting-edge AI-driven fraud prevention and compliance with multi-currency accounts for cross-border payments. We ensure your business thrives in the global market by providing secure, simple and scalable financial solutions.
Use of payments firms has grown in recent years, but the FCA says it continues to see poor safeguarding practices from firms. Funds held by payments and e-money firms are not directly protected by the Financial Services Compensation Scheme (FSCS). Instead, firms must safeguard funds which can mean customers lose money or experience delays to funds being returned if the firm fails.
Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Algbra Labs' fintech-as-a-service (FaaS) simplifies building digital financial platforms, cutting costs and time, as seen with Standard Chartered's Shoal.
APRON , the business payments powerhouse, has raised a $30 million Series B funding round to help more small business owners make it by digitising and simplifying the payments process, and bring greater security to these companies’ cash flow. The investment was led by Zinal Growth, a growth-stage focused tech fund backed by the founder of Checkout.com.
PayPal unveiled PayPal Complete Payments, a safe and efficient all-in-one platform that integrates a range of customized products and solutions to support Chinese merchants in selling globally.
Checkout.com , a leading digital payments company, today announced several new product innovations at its global enterprise customer event, Thrive, held in Barcelona, Spain. The company offers a suite of modular payment solutions that help businesses reduce the complexity and cost of payment processing while increasing performance and revenues. The company’s Intelligent Acceptance product runs more than 60 million optimisations per day and has helped customers unlock $5.5bn in lost revenue (more
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
KaiOS , the leading operating system that brings the best of the internet to affordable devices, today announced a partnership with Mastercard to integrate a range of digital payments solutions. Beginning in Cote d’Ivoire and Nigeria, Mastercard and KaiOS will deliver affordable payment acceptance devices and stimulate the growth of a more inclusive, connected global economy.
While 134 countries and currency unions, representing 98 per cent of global GDP, are currently exploring a central bank digital currency (CBDC), the Bank of Canada has revealed it is officially putting efforts to introduce a digital version of the Canadian dollar on pause. Since 2020, interest in CBDC potential across the globe has skyrocketed. In May 2020, only 35 countries were exploring the idea of a CBDC at all.
Financial institution leaders have prioritized innovation and efficiency efforts in 2024 while navigating continually evolving technologies. This year, bank executives have been tasked with keeping up with generative AI and boosting their cybersecurity efforts in a fraud-ridden environment. And they have done so while maintaining compliance as they await impending regulations.
Speaker: Brad Pinneke, VP of Business Development at Payrix and Worldpay for Platforms
In this webinar, Brad Pinneke, Vice President of Business Development at Payrix and Worldpay for Platforms, will dive into the 7 must-have criteria for evaluating payments partners, helping you maximize both efficiency and the long-term value of your investment. From assessing technology capabilities to leveraging business development opportunities, this session will give you a clear, actionable strategy to select the right partner for scaling your business.
EverBank has announced plans to acquire Sterling Bank for $261 million, through a stock purchase agreement. Jacksonville, Fla.-based EverBank is set to acquire Sterling’s 25 branches, $900 million in loans and $2 billion in annual deposits, and aims to expand its operations in San Francisco and other localities in California, an EverBank spokesperson told Bank […] The post Transactions: EverBank to acquire Sterling Bank for $261M appeared first on Bank Automation News.
A significant majority of US mid-sized businesses still use paper cheques, even with soaring cheque fraud research from Codat, a provider of business data and insights for banks, reveals. Cheque fraud nearly doubled between 2021 and 2022, with projected losses expected to exceed $24billion by 2024. Despite more secure digital payment methods like virtual cards gaining traction, many businesses continue to rely on cheques due to familiarity.
French bank Societe Generale has announced a collaboration with crypto custodian and broker Bitpanda designed to accelerate the adoption of digital assets.
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
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