AI Becomes the Banker: 21 Case Studies Transforming Digital Banking CX
Finextra
JULY 7, 2025
Overall, about 78% of organizations worldwide report using some form of AI in at least one business function in 2024, a huge increase from just 20% in 2017. Banking was singled out as leading all industries in GenAI integration, with the most use cases deployed per organization (on average).
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