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AI Becomes the Banker: 21 Case Studies Transforming Digital Banking CX

Finextra

Within this article, we analyze how AI’s adoption in 2024 impacted key areas of digital CX, highlighting global trends as well as specific insights from major markets like the US and UK. Overall, banks that deployed AI at scale in 2024 reported significant improvements in digital channel usage and customer feedback.

AI 114
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The rise of generative AI in payment security: A double-edged sword for data privacy

The Payments Association

The dual impact of generative AI on payment security, highlighting its potential to enhance fraud detection while posing significant data privacy risks. It underscores the need for payment firms to balance AI innovation with robust privacy and regulatory compliance to protect sensitive consumer data. Why is it important?

Privacy 88
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AI is reshaping payments: Smarter, faster, more secure

The Payments Association

As digital payments evolve, AI is reshaping fraud prevention with real-time insights, adaptive controls, and improved security across financial systems. Unfortunately, older fraud detection methods often cant keep up with todays fast-moving threats. Theres also the challenge of fitting AI into legacy systems.

AI 88
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Navigating the rise of AI-enabled fraud

The Payments Association

The article explores the growing threat of AI-enabled fraud in the payments sector and how firms can combat it with advanced technologies. It highlights the urgent need for payments firms to address AI-driven fraud to protect financial security, maintain customer trust, and comply with regulations. Why is it important?

AI 88
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Can Agentic AI in Fintech Transform Financial Services Through Autonomous Intelligence?

Fintech News

The financial services industry has consistently led the way in embracing technological advancements, with Generative AI (GenAI) emerging as a transformative force in recent years. However, the emergence of Agentic AI marks a significant evolution in this landscape. What is Agentic AI?

AI 88
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Avoiding AI Pitfalls in Financial Decision-Making

The Fintech Times

A couple of years after its initial boom, artificial intelligence (AI) still remains a huge buzzword in the fintech industry, as every firm looks at a new way of integrating the tech into its infrastructure to gain a competitive edge. “The solution isn’t to use AI less, but rather to test it more rigorously. .

AI 64
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Financial Crime 360 state of the industry report 2025

The Payments Association

The methodology combines quantitative analysis of threat patterns with qualitative assessment of strategic responses. Questions address both immediate challenges (fraud prevention, regulatory compliance, technology readiness) and forward-looking opportunities (AI implementation, collaborative defence strategies, regulatory evolution).