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AI Becomes the Banker: 21 Case Studies Transforming Digital Banking CX

Finextra

Upstart (2024) AI Application: Loan underwriting and risk assessment Experience Impacted: CX - Banking Customer Experience AI Loan Underwriting Platform: The fintech Upstart has pioneered AI-based lending, and by 2024 its platform was adopted by 500+ banks and credit unions for personal and auto loans.

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Core Banking Systems evolution to cloud technology

Finextra

Technology Transformation Drivers Several technological shifts are reshaping the industry: Infrastructure Evolution : The move to cloud computing, ubiquitous mobile connectivity (90% UK mobile ownership), API-driven architectures, and component-based systems is starting to replace monolithic legacy infrastructures.

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PSCU CEO: Credit Unions And Microbusinesses Collaborate To Reopen/Restart The Economy

PYMNTS

As PSCU President and CEO Chuck Fagan told Karen Webster in a recent conversation, that’s why credit unions (CUs) are working hard to help microbusinesses survive the pandemic. On a short-term basis, we’ve seen a surge among nearly all of our credit unions to get something into place for them.

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Credit Union Innovations Bring In New Payments Flows

PYMNTS

The April 2020 New Payment Flows edition of PYMNTS’ Credit Union Innovation Playbook series, a PSCU collaboration, looks into the credit union (CU) space at a pivotal moment: Many concepts, from eating to shopping to traveling and, of course, how we pay, have changed forever. CUs value innovation that benefits members.

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Credit Unions Embracing Biometric ATMs Post-COVID

PYMNTS

All throughout the pandemic as banks, credit unions and other financial institutions (FIs) shut down in whole or in part, the world’s network of ATMs hummed along, keeping people and businesses connected to cash and a remote menu of account services with always-on automated efficiency. Elevate the ATM experience’.

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How One Nevada Credit Union Secures Its Self-Service Innovations

PYMNTS

Online and mobile banking’s increasing popularity has driven many credit unions (CUs) to embrace self-service models, emphasizing ATMs, digital banking and other remote services, and reducing physical branches’ importance. They have strong loyalty and trust [in] us. Achieving the Self-Service Dream.

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U.S. Faster Payments Council Releases 2024 U.S. Instant Payments Adoption Quantitative Study

Fintech Finance

Key challenges include the development of ubiquitous fraud prevention tools and end-user interfaces. The study, fielded between July 25 and August 20, 2024, included responses from 25 third-party enablers, such as payment processors, gateways, digital vendors, bankers’ banks, and corporate credit unions, serving 90% of U.S.