Clearly Payments

FEBRUARY 10, 2025

Chargeback Fees If a customer disputes a transaction, you could pay between $20 and $100 per chargeback. Chargebacks: A Hidden Risk A chargeback occurs when a customer disputes a transaction, and the money is refunded to them, often at the merchants expense. for every $1 disputed due to fees, lost inventory, and operational costs.

Small Business 66

Small Business Process Address Verification System (AVS) Cross-Border 66

Clearly Payments

NOVEMBER 18, 2024

Here are some other articles on chargeback management: How to Build a Chargeback Payments Team in your Company How to Win Chargeback Disputes What is a Good Credit Card Chargeback Rate for Merchants? Customer Support Specialists Responsibilities: Address disputes proactively by resolving customer concerns before they escalate to chargebacks.

PCI DSS 59

PCI DSS Address Verification System (AVS) Disputes Card Network Rules 59

Stax

APRIL 3, 2025

Key features to look for in an eCommerce payment solution include security and fraud protection, payment method variety, integration capabilities, chargeback protection and dispute resolution, and global payment support. Chargeback protection and dispute resolution Most business owners view chargebacks as a cost of doing business.

Payment Solutions 88

Payment Solutions Payment APIs and Integration Payment Gateways Gateways 88

Stax

JANUARY 23, 2025

Key steps include application review, risk assessment, credit checks, and compliance verification. Step 4: KYC and AML Checks Compliance officers or automated systems integrated with KYC and AML verification services verify the identity of business owners and ensure compliance with anti-money laundering regulations.

Underwriting 68

Underwriting PCI DSS Money Laundering Processors 68

The Payments Association

JANUARY 3, 2025

Katherine Bailey (Valor Hospitality Europe Limited) explained how customers manipulate chargeback systems to claim refunds for services theyve already consumed: The guests enjoy a stay or experience and then dispute the charges. Without a unified approach to identity verification, fraud prevention becomes exponentially harder, she explained.

Fraud Detection 88

Fraud Detection Fraud Prevention Participant Financial Crimes 88

Finovate

APRIL 22, 2025

Quavo Fraud & Disputes Quavo Fraud & Disputess QFD simplifies fraud and dispute management with end-to-end automation powered by proven AI, helping issuers reduce losses, ensure compliance, and restore financial trust. Banks and credit unions.

Credit Union 52

Credit Union Cross-Border Payments Deepfake Disputes 52

Clearly Payments

MARCH 14, 2025

3D Secure Authentication : Adds an additional verification step for online transactions, such as a one-time password (OTP) or biometric authentication. Stage 4: Chargebacks and Dispute Resolution If a cardholder disputes a transaction, a chargeback process may be initiated: The cardholder contacts their issuing bank to dispute the charge.

Credit Cards 52

Credit Cards Transactions PCI DSS Online and Mobile Banking 52

Clearly Payments

JUNE 21, 2024

Winning chargeback disputes is important for merchants because chargebacks take time to deal with and lead to financial losses and increased processing fees. Here’s a guide to help merchants navigate and win chargeback disputes in credit card processing. Delayed responses can result in automatic loss of the dispute.

Disputes 52

Disputes Address Verification System (AVS) Credit Cards Best Practices 52

Stax

MARCH 4, 2025

Additional layers of protection include tokenization to reduce fraud risk and fraud prevention measures, such as CVV verification, 3D secure authentication, and address verification (AVS). Managing chargebacks and disputes Chargebacks occur when customers dispute a payment and request a refund from their bank.

Credit Cards 88

Credit Cards Payment APIs and Integration Payment Gateways Gateways 88

Clearly Payments

SEPTEMBER 18, 2024

A chargeback is a reversal of a credit card transaction initiated by the cardholder’s bank, usually as a result of a dispute by the customer over the purchase. Key Activities of a Chargeback Team Reviewing Dispute Notices: Receiving and thoroughly investigating dispute notices from credit card issuers is the first task.

Disputes 105

Disputes Fraud Prevention Payments Credit Cards 105

Clearly Payments

AUGUST 6, 2024

Win Rates Merchants’ success in disputing chargebacks varies across different card networks. Product or Service Issues: Comprising 20% of chargebacks, these disputes arise from issues with the quality or delivery of products or services. Financial Impact The financial impact of chargebacks is significant for all card networks.

Disputes 105

Disputes Visa Issuers Duplicate 105

PYMNTS

OCTOBER 8, 2018

Platforms like these also lack the appropriate verification checks and processes that can provide companies with the assurance and security they need, which they might otherwise feel is lacking when connections are not made in person. Ongoing geopolitical events — including Brexit, U.S.

Disputes 75

Disputes B2B Cross-Border Risk 75

The Payments Association

APRIL 2, 2025

Effective April 1, 2025, VAMP will integrate the Visa Fraud Monitoring Program (VFMP) and the Visa Dispute Monitoring Program (VDMP) into a unified framework with stricter thresholds. Non-fraud disputes : Include Visa reason codes 11, 12, 13, and TC 15 messages. dispute ratio (new tier for 2026). are excluded. Excessive : 0.9%

Disputes 88

Disputes Issuers Compliance Fraud Prevention 88

Clearly Payments

MAY 22, 2025

Chargeback Fee A fee charged when a customer disputes a charge. AVS (Address Verification System) Verifies the billing address matches the card. CVV (Card Verification Value) The 3-digit number on the back of a card. Chargeback When a customer disputes a charge and wants their money back. Verified by Visa).

Online and Mobile Banking 52

Online and Mobile Banking Debit Card Processors ACH 52

EBizCharge

MARCH 14, 2025

These policies help set expectations, reduce disputes, and ensure efficient transactions by outlining the terms under which refunds and cancellations are allowed. Customer support: Without a refund policy, merchants may spend excessive time handling customer disputes, processing individual refund requests, and clarifying return conditions.

Returns 52

Returns Disputes Legal Non-Bank 52

EBizCharge

FEBRUARY 26, 2025

Address Verification Service (AVS) and CVV verification should be enabled to prevent unauthorized transactions and reduce chargeback rates. NetSuite records the disputed transaction. Merchants can submit documentation to dispute the chargeback. NetSuite records the disputed transaction.

Credit Cards 52

Credit Cards Process Payment Gateways Payment APIs and Integration 52

Clearly Payments

SEPTEMBER 26, 2024

14% of Consumers Admit to Committing Friendly Fraud: A significant minority of consumers acknowledge having disputed legitimate transactions, highlighting the deliberate aspect of some friendly fraud cases. A confusing or unclear descriptor can lead to unintentional disputes. What is Friendly Fraud?

Disputes 105

Disputes Processors Fraud Prevention Payments 105

Fi911

MAY 22, 2024

This process can be triggered for various reasons, such as a disputed charge, an error in the transaction, or fraud detection. Disputed Charges : When a payer disputes a charge, possibly due to not receiving the goods or services promised, a payment reversal can be initiated. What is a Chargeback?

Payer 104

Payer Address Verification System (AVS) Disputes Payee 104

The Payments Association

MAY 7, 2025

AI also creates synthetic identities that combine real and fake information, enabling fraudsters to bypass traditional identity verification systems. 2) Surge in friendly fraud Friendly fraud occurs when customers dispute legitimate transactions, often claiming they did not receive a product or did not authorise the purchase.

Risk 88

Risk Disputes Debit Card Cross-Border 88

Clearly Payments

JANUARY 14, 2025

Chargebacks when customers dispute a paymentcan also be expensive and time-consuming. One key challenge businesses mentioned is finding a balance between security measures (like extra verification steps) and a quick, hassle-free checkout. Here are some ideas of how merchants are lowering their payment fees.

Online and Mobile Banking 105

Online and Mobile Banking Processors Payments Debit Card 105

The Fintech Times

MARCH 3, 2025

.” The new manifesto urges the UK government to focus on reducing authorised push payment fraud through improved data sharing, expanding regulatory boundaries to include social media firms and AI-driven data analysis, promoting interoperable dispute management systems, and advocating for robust digital verification frameworks.

Government 59

Government Governance Financial Inclusion Consumer Protection 59

EBizCharge

MARCH 18, 2025

Fraudulent transactions: Fraudulent transactions occur when cybercriminals use stolen credit card details for unauthorized purchases, resulting in chargebacks and disputes. Chargeback fraud: Chargeback fraud (also known as friendly fraud) occurs when a customer disputes a legitimate charge, leading to business financial losses.

Credit Cards 52

Credit Cards Process Security Data Breach 52

Fintech News

JANUARY 16, 2024

In line with this, Rently incorporates robust security measures into its platform including rigorous landlord verification and the integration of SingPass, Singapore’s official digital ID, to ensure user authenticity. ” said Dominic Schacher, Founder of Rently.

User Authentication 112

User Authentication Disputes Scams Verification 112

My Payment Savvy

JUNE 16, 2025

Your online payment gateway applies encryption, address verification, and fraud screening—all within seconds. Strong, secure payment processing systems include tools that help prevent disputed charges. How does the gateway handle disputes, chargebacks, and fraud prevention? Any hiccups risk abandoned carts and lost sales.

Payment Gateways 52

Payment Gateways Gateways Online and Mobile Banking PCI DSS 52

The Payments Association

JUNE 16, 2025

This leads to the necessity for online verifications, and the challenges thereof, which the report summarises well.” Retailers and service providers may favour synchronous models to mitigate payment disputes. Compliance policies will need to reconcile verification needs with GDPR and user rights.

Settlement 88

Settlement CBDC Payment APIs and Integration Privacy 88

Stax

NOVEMBER 21, 2024

Disputes and chargebacks There may be instances when your customer disputes a credit card payment because of a billing error, fraudulent transaction (unauthorized card usage), or non-delivery of goods/services. When this happens, a chargeback process will be initiated.

Credit Cards 88

Credit Cards Small Business Process Credit Card Payment Processing 88

The Payments Association

MARCH 10, 2025

Digital goods are easy to consume and dispute later. Higher refund and dispute rates (subscription services, travel). Clear refund policies to avoid disputes. Use: Dispute management tools to fight chargebacks effectively. Luxury e-commerce attracts high-value chargeback fraud. Chargeback alerts for early warnings.

Fraud Prevention 88

Fraud Prevention Processors Disputes Compliance 88

The Payments Association

NOVEMBER 20, 2024

Data from Visa suggests that friendly fraud could account for as many as 75% of all disputes. Mastercard reports that the average seller bears three-quarters of the cost of a dispute. billion to chargebacks, thanks in part to onerous dispute fees ranging from $20 to $100 per chargeback.

AI 88

AI Fraud Detection Identity Theft Account Takeovers 88

Stax

NOVEMBER 14, 2024

These can include terminal fees, early termination fees, setup fees, reprogramming fees, PCI compliance fees, address verification fees, chargeback and retrieval fees, and payment gateway fees. They occur when a consumer disputes a certain charge to their account. A chargeback happens when a customer disputes a charge on their account.

Credit Cards 88

Credit Cards Process Online and Mobile Banking Payment APIs and Integration 88

The Fintech Times

MAY 31, 2025

Within the next five years, blockchain-based verification tools will become increasingly vital for financial companies as digital document fraud becomes more available to bad actors. “We are already seeing the impact it can have when we look at the global trade disputes that are taking place.

Blockchain 76

Blockchain Settlement Privacy Disputes 76

The Payments Association

APRIL 8, 2025

Katherine Bailey (Valor Hospitality Europe Limited) explained how customers manipulate chargeback systems to claim refunds for services theyve already consumed: The guests enjoy a stay or experience and then dispute the charges. The card issuers often side with the customer without consulting us, which is unfair and costly.

Fraud Detection 88

Fraud Detection Fraud Prevention Scams Participant 88

Fintech Review

JUNE 25, 2024

These self-executing contracts enable automated verification, execution, and enforcement of agreements without intermediaries. Traditional contract processes are plagued by inefficiencies, delays, and potential disputes. Moreover, smart contracts bolster security through cryptographic verification and decentralization.

Blockchain 95

Blockchain Technology Innovation Cross-Border 95

Clearly Payments

OCTOBER 22, 2024

Verification : The encrypted PIN is sent to the card issuer’s system, where it is matched against the cardholder’s stored PIN. Transaction Approval : Upon successful verification, the card issuer approves the transaction, and the payment is processed. Encryption ensures the PIN cannot be intercepted or stolen during transmission.

Debit Card 105

Debit Card Credit Cards Point-of-Sale (POS) Encryption 105

EBizCharge

MARCH 3, 2025

The address verification system (AVS) is a security tool that verifies the billing address provided by the customer with the address on file with the credit card company. 3D Secure authentication requires an additional verification step during a credit card transaction.

Credit Cards 52

Credit Cards Process Payment Gateways Payment APIs and Integration 52

PYMNTS

SEPTEMBER 22, 2020

Friendly fraud has also been on the rise because many customers now need only to tap their mobile apps to dispute charges, and fighting chargebacks by proving payments are valid can be cumbersome and costly for restaurant operators. One recent study reported that chargebacks rose 179 percent in the past two years.

Online and Mobile Banking 102

Online and Mobile Banking Mitigation Fraud Detection Verification 102

Finovate

AUGUST 8, 2024

Quavo Fraud & Disputes Quavo Fraud & Disputes is the leading provider of innovative dispute management solutions for issuing financial organizations. Launch is an all-new offering of their proven dispute management system. Their patented, AI technology can be easily integrated into enterprise platforms.

Disputes 52

Disputes Credit Union Due Diligence Scams 52

PYMNTS

SEPTEMBER 18, 2020

While some banks enable voice technology to make payments, check account balances and make transfers, the technology raises concerns regarding security, data privacy and dispute resolution. She noted that verifications can also utilize information tied to payment history.

NACHA 88

NACHA Cybersecurity Scams Payments 88