The Majority of Merchants Challenge Fraudulent Chargebacks — But Rarely Win
Fintech Finance
JANUARY 3, 2025
A recent survey conducted by Chargebacks911 , the global chargeback technology leader, revealed that on average, 45% of all chargebacks filed against merchants stem from misuse or outright abusea practice commonly referred to as friendly fraud. Major card networks like Visa and Mastercard say this number can be as high as 75% for some merchants. However, even with up to three-quarters of all chargebacks being reported as illegitimate, merchants only win 18% of cases when appealing chargebacks.
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