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Finance Artificial Intelligence (A)I chatbots are reshaping how businesses handle customer interactions and streamline financial operations. In fact, research shows that chatbots can cut call, chat, and email inquiries by up to 70%, while also boosting customer satisfaction and saving about 33% per voice engagement.
5 in 6 feel like businesses should offer more flexible billing dates to avoid declined payments You can find the full research here. ” The post New Research Reveals Customers’ Growing Frustration with Payment and Cancellation Issues appeared first on FF News | Fintech Finance.
PXP , the expert in global payment services, today shares the findings from exclusive new research conducted in collaboration with polling firm Censuswide, revealing the payment preferences, priorities and frustrations of more than 4,000 consumers across the UK and US. PXP processes over EUR 30 billion annually through its unified gateway.
A new report by Twimbit, a Singapore-based research and advisory firm, highlights the state of open finance in Southeast Asia, exploring the different factors such as regional integration, technological innovation, evolving business models, and API monetization that are fueling the growth of the sector.
Finance heads and managers in small and medium enterprises (SMEs) often find themselves overwhelmed by manual, routine tasks such as data entry, invoice management, and report creation. The solution to this problem lies in freeing finance managers from these routine tasks. Undoubtedly, AI can provide succour to finance managers.
Once again 2022 was not a boring year, both for world events and finance in particular, and the growing number of readers and widely diverse range of topics attests to that. Here at the Finance Weekly, we compiled a list of the five most read articles of 2022: 1) Cloud FP&A Software Solution Comparison – The Complete Guide.
The post Electronic Money Association Announces 2025 Conference: Driving the Future of Payments and Digital Finance appeared first on FF News | Fintech Finance. We are excited to bring together experts and decision-makers for these critical discussions.
Weavr ’s recent whitepaper, titled “ Flexible benefits cards: Employee choice, business control ”, highlights the impact that fintech, and embedded finance in particular, is having on recent business applications, particularly those utilised by HR teams for employee benefits schemes.
To further illustrate this development: In a recent global survey by CFO Research and Globalization Partners, 81% of CFOs stated their company’s long-term growth strategy includes international expansion, either which are currently ongoing, or in their future plans. Embracing Remote Work. Hiring New Skill Sets & The Reskilling Process.
Embedded finance is rapidly changing the way consumers and businesses alike interact with financial services. In the last few years, fintechs have stolen the limelight with embedded finance; however, banks can still ensure they remain relevant in the market. The challenge is that embedded finance requires a different mindset.
Arta Finance has launched Arta AI , an artificial intelligence-powered tool aimed at helping users manage their wealth through a digital interface. Arta Finance is headquartered in the U.S. ” said Caesar Sengupta, Co-Founder and CEO of Arta Finance. and serves accredited investors globally. Arta is changing that.
As digital wallets reshape finance and big tech challenges traditional banks, who will control the future of money? Innovation comes from tech, but to develop truly innovative products, we need to invest in research and development (R&D), he tells Payments Review. The result? This isnt just about convenience but also control.
Recent research has highlighted the state of payment experiences in the financial services industry, with the sector encountering substantial gaps that threaten customer satisfaction and loyalty.
Professionals, researchers, and enthusiasts must keep informed about the ,, latest AI news , especially in finance. In this article, we'll check out some of the best AI finance news sites to stay informed. The website is a hub for information on AI in finance.
Varun Monteiro, CEO of Finity, said: “The findings of our research are stark: payroll inefficiencies caused by technology and processes are not just a back-office inconvenience – they are a direct threat to productivity and talent retention.”
aIn parallel, the demand for embedded finance from small-and-medium-sized businesses (SMBs) — a sector typically underserved by traditional financial institutions — has broadened well beyond payments.1 Adyen and BCG’s report provides a strategic playbook for SaaS platforms looking to succeed in the embedded finance space.
Research from Moneyhub , the Open Banking data and payments platform, has revealed that younger generations are more likely to have been victims of financial fraud than older generations, who have traditionally been seen as the primary target. According to the ONS, there were 3.6 million incidents of fraud in the year ending June 2024.*
While public capital markets remain a major funding source for companies, fewer and fewer are making the decision to list on UK public markets, while more are leaving, according to a new report from UK Finance , the financial services trade association. The UKs capital markets operate in an increasingly competitive global environment.
Research shows that employee satisfaction is a crucial factor in the hospitality industry, as a motivated and financially secure workforce contributes to smoother operations and higher guest satisfaction. .” Existing customers can contact their Inn-Flow Account Manager to start the process to add this new feature.
The Global Finance & Technology Network ( GFTN ) has announced a partnership with Ecosystm to develop its global research, learning, and advisory platform. GFTN Advisory, the network’s resource center, offers market research, learning programs, and advisory services to support both public and private sector stakeholders.
New research released today by emerchantpay , a leading global payment service provider and acquirer, has found that there is strong market potential for merchants who prioritise the adoption of Open Banking payments early in their payment strategies.
Bank transfer also typically results in a cumbersome manual payment reconciliation process for brands: according to PwC, on average 30% of a finance team’s time is spent on manual reconciliation, with error rates between 0.8%
While financial apps have become central to personal finance management in the UK, almost one in four Brits believe that these apps are ‘in need of improvement’ in some way, mobile app service provider Apadmi has revealed. Apadmi also determined theeasiest-to-use mobile banking apps, according to its respondents.
This April, The Fintech Times is focusing on all things embedded finance, the integration of financial services into non-financial products and services. As the space rapidly develops, we look to highlight the latest developments, initiatives and challenges embedded finance has to offer and overcome across the globe.
This aligns with GCFC’s focus on creating an ecosystem that enables investments into low-carbon , sustainable and resilient projects brought together by market innovation, capacity-building programmes and in-depth research.
A positive payment experience makes 82% of global online sports-bettors stay to continue wagering with sportsbooks, according to new research released today by leading payments platform Paysafe (NYSE: PSFE). About the 2025 All the Ways Players Pay Research Report Paysafe launched its All the Ways Players Pay research report series in 2019.
New research from RedCompass Labs shows that RTP and FedNow’s rising transaction limits are making instant payments significantly more attractive for U.S. “Our latest research shows strong demand for instant payments and growing pressure on banks to deliver. Over one in ten (12%) expect that surge to top 50%.
Cross-border ecommerce transactions were expected to reach two trillion dollars in 2024, accounting for over 30% of all ecommerce sales and more than doubling over the past three years, according to CapitalOne Shopping Research data. We look forward to deepening our partnership and supporting Viably as they expand into new markets.”
Taiwan is a key hub for international trade and finance, with a strong demand for efficient cross-border transactions. The Taiwan Institute of Economic Research (TIER) forecasts GDP growth of 3.42% in 2025, driven by rising investments, private consumption, and exports. In January 2025, the country’s total exports reached US$38.7
Indeed, a recent study from Juniper Research found that 46% of all payments fraud is targeted at the airline industry, highlighting the challenge faced by travel companies that must effectively prevent fraud without introducing additional friction to the payments experience.
In Vietnam, bank-owned apps are rapidly gaining popularity across all generations, outpacing independent fintech platforms like MoMo and ZaloPay, which are seeing a decline in usage and preference, according to a new report by Decision Lab, a Vietnamese market research firm. ZaloPay saw a similar trend, slipping 2 points to a mere 9%.
Consequently, some have turned to financial support means available to them as international law firm Charles Russell Speechlys reveals Gen Z’s finance and savings trends. The research also shows that Gen Z wants to invest sustainably but prioritises financial outcomes.
The Numbers Speak : 91% of Americans own a smartphone , with a growing majority using their devices for payments (source: Pew Research Center). The post TCB Pay Now Supports Apple Pay Integration for OpenCart and WooCommerce appeared first on FF News | Fintech Finance. The global mobile payment market size was valued at USD 88.50
Switzerland shall have become a globally leading hub for green digital finance by 2030, further empowering positive environmental and economic impact. As such, it has started to become an important pillar to assist in the green transition and make Switzerland a leading place for sustainable finance.
Embedded finance is rapidly changing the way consumers and businesses alike interact with financial services. Throughout April, The Fintech Times has focused on embedded finance. Throughout April, The Fintech Times has focused on embedded finance. Embedded finance has conditioned users to expect speed, simplicity, and relevance.
State of Credit research from Marqeta , the global modern card issuing platform, reveals that 15% of UK consumers surveyed will use Buy Now, Pay Later (BNPL) this Christmas, aligning with a growing trend towards online shopping where digital and flexible payment options are more readily accessible.
Indeed, recent research found that as much as 72% of consumers might abandon an online purchase if their preferred payment method was not available. The post Ecommpay Adds Swish to Payment Platform to Improve Checkout Experience for Swedish Customers appeared first on FF News | Fintech Finance.
According to new research released today, on average, each of the 5.5 Mollie’s research found that they spend an average of 15 days—or 120 hours—each year managing and mitigating fraud-related issues. The post Each UK SMB Lost £11,000 to Online Fraud in 2024 appeared first on FF News | Fintech Finance.
Arta Finance, a digital wealth management platform, has officially launched internationally, using Singapore as its strategic hub. This tool uses a sophisticated AI stack that combines large language models (LLMs) with various AI/ML models developed by Arta’s researchers.
According to new research released today, almost half of UK consumers (48%) cite concerns about payment security as a key reason for abandoning their shopping at the online checkout. The post Ecommerce Retailers Urged to Prioritise Payment Security or Lose Out This Black Friday appeared first on FF News | Fintech Finance.
This April, The Fintech Times is focusing on all things embedded finance, the integration of financial services into non-financial products and services. As the space rapidly develops, we look to highlight the latest developments, initiatives and challenges embedded finance has to offer and overcome across the globe.
Over half (62 per cent) of young adults think financial and retail brands don’t do enough to help them understand the risks around credit, despite 56 per cent believing financial brands actively encourage young people to take on loans or credit, according to new research conducted by media agency UM.
The finding comes as part of a new report launched by economics, research and analysis firm Mandala in partnership with FinTech Australia , compiled using fresh research into small business and analysis of ABS data.
Worldpay research shows 40% of consumers expect a refund within 24 hours when making a return and now this could be a reality for shoppers with refunds coming through within minutes. The post Worldpay Brings Faster Refunds to the UK appeared first on FF News | Fintech Finance.
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