AI Becomes the Banker: 21 Case Studies Transforming Digital Banking CX
Finextra
JULY 7, 2025
In a late 2024 cross-industry survey by SAS, banking and insurance executives reported the highest current usage of generative AI—60% in each sector are already using GenAI in some capacity, the top rate among industries. A global survey found that 98% of banking leaders either use generative AI now (60%) or plan to within two years (38%).
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