AI Becomes the Banker: 21 Case Studies Transforming Digital Banking CX
Finextra
JULY 7, 2025
In 2016, our AI-powered super app concept gained global recognition. Morgan Stanley (2023–2024) AI Application: Financial advisors support and research retrieval Experience Impacted: CX - Banking Customer Experience Advisor Knowledge Chatbot: Morgan Stanley partnered with OpenAI to deploy a GPT-4 powered chatbot for its financial advisors.
Let's personalize your content