PYMNTS

APRIL 30, 2018

Consumers may have only two to three shopping apps on their phones – even though there is a whole universe of eCommerce companies with mobile apps. Brands and retailers face a dilemma then: How do companies reach consumers through their phones? But sometimes consumers ask more complicated questions that the technology can’t handle yet.

Bots 47

Bots AI Research Consumer 47

PYMNTS

JANUARY 9, 2019

In a 2017 report from job hunting site Indeed , researchers found that “small business accountant” was nowhere to be found in the top-10 job positions sought after by most small business employers. McKinsey research , released in 2017, pegged the number of jobs worldwide that could be lost to automation by 2030 at 800 million.

Small Business 71

Small Business Bots Accounts Automation 71

PYMNTS

FEBRUARY 28, 2019

FedEx , for instance, recently unveiled its FedEx SameDay Bot concept, which the carrier said is in development with DEKA Development & Research Corp. The idea behind the bot is to let merchants accept customer orders and deliver them to customers on the very same day. along with DEKA Founder Dean Kamen (of Segway fame).

Bots 70

Bots On-Demand Research Technology 70

PYMNTS

JANUARY 10, 2017

Regardless of whether all those Alexas were successful in their purchases, it begs the question if bots are being too helpful and perhaps collecting too much data from people. “It So, while nannies can relax, there is the concern that bot and AI services may be listening to those interactions, whether users are OK with it or not.

Bots 43

Bots Laws Privacy AI 43

PYMNTS

DECEMBER 13, 2016

“With more than a third of millennials selecting chat as their favorite way to interact with companies, Starbucks is smart to incorporate bot technology into its mobile app,” said Scott Horn, CMO of [24]7 , who added that he views 2017 as a big year for bots, especially when it comes to customer experience.

Bots 69

Bots AI Consumer Research 69

PYMNTS

AUGUST 13, 2019

Winners are still being sorted, but it does seem increasingly clear that the last mile of delivery in many major metros will be all about the bots closing the gaps. When the bot was introduced in December of 2018, Postmates said it would begin cruising sidewalk in 2019, though no official start date has been announced.

Bots 40

Bots Automation Wires Wire 40

PYMNTS

AUGUST 16, 2017

As cognitive-enabled chatbots have worked their way into everyday shopping purchases, the days where consumers interacted with automated and robotic-sounding customer service systems may soon become a thing of the past. consumers use chatbots on a daily basis, according to 3Cinteractive Corp.’s Over a quarter of U.S. s research.

Bots 44

Bots AI Research Consumer 44

PYMNTS

OCTOBER 8, 2018

And the consensus across media was that chatbots were basically going to do everything in the mobile ecosystem: replace apps , transform eCommerce, fix B2B transactions, save shopping malls – if you can name it, someone probably at some point between 2016 and 2017 predicted that a chatbot was going to do it. It could work, she noted.

Bots 67

Bots Push-to-Card Economy Blocks 67

PYMNTS

AUGUST 9, 2019

Amazon did note that when Scout shows up, it is mostly a pleasant surprise and has been popular with consumers. “In The policy isn’t new — it has been drawing complaints since 2017 — but according to antitrust experts, the policy is far more likely to come under regulatory scrutiny in the current political environment.

Consumer 57

Consumer Bots FBI FTC 57

CB Insights

NOVEMBER 6, 2018

While beauty conglomerates like L’Oréal are making acquisitions to become more tech-enabled, tech giants like Google, Amazon, Facebook, and Apple (GAFA) are pursuing the high margins in beauty through partnerships, consumer insights, e-commerce, and more. Messenger taps brands for beauty bots. Consumer Insights. Looking ahead.

Bots 72

Bots Use Case Product Consumer 72

FICO

DECEMBER 20, 2016

I have one more to add to that list: financial inclusion must be central to the story of 2017 because it will be the beneficiary of many mainstream industry innovations. Still, look for an accelerating list of reported real examples as 2017 unfolds. This time, it feels more like technology for the benefit of the consumer.

Blockchain 45

Blockchain Financial Inclusion P2P Cross-Border Payments 45

PYMNTS

DECEMBER 22, 2016

More banking bots are popping up each week. The bot is brought by Kasisto, a company focused on transforming consumer banking through artificial intelligence (AI), and mobile banking startup Varo Money. Val, which is considered “a digital money coach” is still in beta form, with plans to fully launch in early 2017.

Bots 43

Bots Credit Cards AI Visa 43

PYMNTS

JUNE 26, 2018

CaliBurger , for example, tested an artificial intelligence (AI)-powered facial recognition system in 2017 that identifies customers at self-ordering kiosks and brings up their profiles, which includes information such as past orders and menu favorites. consumers use chatbots on a daily basis, according to 3Cinteractive Corp.’s

Consumer 42

Consumer Bots Checks Technology 42

Fintech Labs Insights

JANUARY 11, 2017

In what The New York Times is calling The Great AI Awakening and Forbes has dubbed The Year of AI , 2017 is shaping up to be obsessively focused on artificial intelligence, a field that has been around for awhile (remember playing checkers against a computer?) but has finally matured to the point of usefulness. Fraud detection.

AI 30

AI FinTech Bots Advisors 30

PYMNTS

AUGUST 2, 2019

By bringing consumer-grade innovations to the corporate travel market, we can give travelers the ultimate online experience. Chatbot technology is on the rise in the consumer space, with Gartner research predicting that virtual customer assistant technology will be in use within 25 percent of customer service and support operations by 2020.

Bots 49

Bots Consulting Technology Research 49

PYMNTS

JULY 1, 2019

To understand why, we need to do a little time travel back to July 2017, when Facebook’s Messenger and its monetization strategy was front and center in the company’s Q2 earnings report. In fact, on Facebook’s Q2 2017 earnings call , there were high fives all around for its Q2 results. Why Facebook and Messenger Are Not WeChat.

Bots 62

Bots Online and Mobile Banking Regulations PayPal 62

PYMNTS

APRIL 20, 2017

Chatbots launched in 2016 with a great deal of fanfare — if we had a dollar for every time someone forecasted that the bot was about to make the app obsolete, we wouldn’t be able to buy Facebook, but we probably could put in a pretty competitive offer for OnDeck. The bot experience left many users, like Karen Webster, a bit cold.

Bots 41

Bots Push-to-Card Visa Near Real-Time 41

PYMNTS

OCTOBER 20, 2017

consumers today.”. The company processed $24 billion in P2P payments during Q3 of 2017, a figure that is 47 percent higher than the same metric last year. PayPal also saw mobile payments grow by 54 percent in 2017, to a total of $40 billion. “It

P2P 52

P2P PayPal Bots Payments 52

PYMNTS

NOVEMBER 22, 2017

Or, more appropriately, a very connected New Year – on the assumption that most people will be shopping for gifts that won’t get their first official test drives until the last week of 2017. While consumers are enthused to enrich their own lives with the benefit of connected experiences, here in the U.S., Sharp Differences Of Opinion.

Bots 73

Bots Regulations Consumer PayPal 73

PYMNTS

APRIL 18, 2017

Chatbots launched with a good deal of fanfare in early 2016 — only to seem much of the early enthusiasm for the product diminished when consumers and merchants alike learned that bots were often a better idea in concept than in execution. Those groups can vary, he noted.

Bots 41

Bots Visa API Credential 41

PYMNTS

JANUARY 11, 2017

billion in 2017, the same as 2016 estimates. Both the PC and the computing devices markets could actually drop a bit in 2017, according to Gartner’s estimates, with mobile growth in emerging markets picking up the slack. If that isn’t enough to convince you anymore, Hub Bot sings, dances and has an adorable digital display face.

Bots 46

Bots AI Consulting Research 46

PYMNTS

AUGUST 14, 2018

The Bambu platform allows for financial planning for consumers. Since that late 2017 launch, the bot can work across 13 percent of all tasks, with a target rate of 40 percent. The latter company’s API suite allows for onboarding and ordering and reporting across U.S. stock markets.

FinTech 75

FinTech API Cross-Border Bots 75

PYMNTS

SEPTEMBER 21, 2018

This year, fraud will probably bring more account takeovers than last year, according to experts — along with the theft of gift cards, loyalty points and other consumer data ID. Phillips said, “It’s easier to take over an account if you use credential-stuffing attacks with bots.” In 2017, for instance, online retail sales increased 14.7

Account Takeovers 58

Account Takeovers Fraud Prevention Accounts Bots 58

Finovate

AUGUST 14, 2024

The new capability provides a way to validate return consumers online in less than two seconds with just a selfie. As consumers interact with an online service over time, their risk profile can change. Founded in 2012 and headquartered in New York, Socure most recently demoed its technology on the Finovate stage at FinovateFall 2017.

Credential 65

Credential FinTech Deepfake Fraud Detection 65

PYMNTS

MAY 15, 2017

That was until chatbots were brought into mainstream via consumer/enterprise interactions. What started as a way for businesses to better communicate internally has now turned into an external way to engage with consumers. per interaction.

Automation 68

Automation Research Bots AI 68

PYMNTS

JANUARY 24, 2017

But since its addition comes as part of a greater push to increase user engagement, it seems more likely that the social network’s “chatbot” will fall into the latter camp as chatbots continue to be one of the hottest website additions into 2017. BoltFare’s bot tracks fares and notifies users when cheap flights are found.

Bots 40

Bots Funds Transfer Acquirers Continuity 40

PYMNTS

APRIL 12, 2019

Robotics and automation were areas of focus for both retailers this week as they seek to upgrade their operations in an effort to capture more consumer spend. Walmart’s bots are store-bound and set to do more of the grunt work so that sales associates can be selling. billion for 2017, up from an earlier estimate of $1.9

Automation 40

Automation Consumer Bots Technology 40

PYMNTS

MARCH 30, 2017

And done several times, spoken or keyed in, to the consternation of consumers. . Most interactions are still done by voice, said Truitt at IP 2017, and the absolute number of phone calls as handled by Teleperformance, which operates in 74 countires and 160 markets, is growing annually. .

Online and Mobile Banking 49

Online and Mobile Banking Bots Mobile Payments Credit Cards 49

PYMNTS

FEBRUARY 6, 2017

To help embolden this assertion, market research firm Technavio just released its Global Chatbot Market 2017–2021 research report, which highlights in-depth analyses of the chatbot market’s revenue and emerging market trends. It also provides all geographical regions and various market segments with up-to-date analyses and forecasts.

Online and Mobile Banking 76

Online and Mobile Banking Research Bots Government 76

PYMNTS

JUNE 26, 2017

Today, (June 26), Mastercard announced news that it admitted six new startups into the Start Path program’s class of 2017. ModoPayments, a technology company whose platform can convert any type of payment input into any type of output, powering new ways for consumers to pay. 1, 2017. Class is in session! For the summer.

Visa 49

Visa Bots Contactless Payments FinTech 49

PYMNTS

APRIL 11, 2017

In a world where consumers expect to have personalized experiences at the touch of their fingertips, chatbots have certainly paved the way. The way in which chatbots are used today by brands has likely been partially responsible for helping to shape consumer perception and expectation of brand interactions. retail store closings.

Bots 47

Bots Procedures Consumer Process 47

PYMNTS

APRIL 6, 2018

It’s a lesson that Kudry learned the hard way the first time he bought bitcoin in early 2017 and tried to move funds from one wallet to another. Consumers are led to educational and news content by asking Ben questions. We also target customers who have heard of bitcoin, and really just want to know what it is,” he added.

Bitcoin 69

Bitcoin AI Cryptocurrency Bots 69

PYMNTS

JANUARY 3, 2020

Rarely do consumers and businesses agree on anything as much as they have on instant. As instant money organizes itself largely around consumer preferences, there are important distinctions to be made. And as consumers continue to warmly embrace instant money, old definitions and practices are becoming obsolete almost overnight.

Instant Payments 60

Instant Payments Payments Ubiquitous Push-to-Card 60

PYMNTS

AUGUST 25, 2018

While current adoption of artificial intelligence, machine learning, chat bots and virtual reality remains low, more businesses expect to deploy those tools in the coming year, the report revealed. 53 percent of SMB owners predict to grow this year , up from 46 percent in 2017, according to TD Bank. 24 percent of SMBs in the U.K.

Small Business 45

Small Business Commercial Card NACHA Finance 45

PYMNTS

JUNE 26, 2018

One survey by Kaspersky Labs , across 2,000 consumers, found that 81 percent of Americans and 72 percent of Canadians are “stressed” about breaches. Furthermore, the company said that bots are being used to abuse stolen credentials. Perhaps, to no surprise, data breaches keep executives up at night — and the rest of us, too.

Account Takeovers 46

Account Takeovers Faster Payments Breach Credit Cards 46

PYMNTS

SEPTEMBER 5, 2019

Fraud protection has never been taken lightly by call centers, but the need for stricter authentication is reaching new levels in the face of automated bot attacks and near-daily account takeover (ATO) attempts. Consumers often turn to channels like Twitter to express issues they might have with a company.

MFA 46

MFA Multifactor Authentication AI Authentication 46

PYMNTS

MARCH 5, 2018

Procter & Gamble made headlines last week when its Chief Brand Officer, Marc Pritchard, confirmed that the world’s largest advertiser cut $200 million of digital advertising spend in the last nine months of 2017. I wrote a piece in April of 2017 that posited that Facebook had a Myspace problem. That wasn’t the big news.

Bots 49

Bots Consumer On-Demand Product 49