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AI Becomes the Banker: 21 Case Studies Transforming Digital Banking CX

Finextra

For example, Bank of America (US) announced its clients reached 26 billion digital interactions in 2024 (a 12% year-over-year increase), including 676 million interactions with its AI virtual assistant “Erica.” In the UK, NatWest’s AI assistant, “Cora,” handled 11.2 At the same time, a J.D. Almost every bank is at least planning for GenAI.

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The End of Average: AI Is Rewriting the Rules of Digital Banking CX

Finextra

No longer satisfied with being simply digital and inspired by interactions with Chat GPT, customers began demanding something deeper— experiences that understand them. No longer satisfied with being simply digital and inspired by interactions with Chat GPT, customers began demanding something deeper— experiences that understand them. The result?

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Tech-Driven BNPL: How Sophisticated Technologies Are Reshaping the BNPL Market

Finextra

However, the wider context is competitive pressures, regulatory demands, and new standards, all of which are pushing providers to improve credit assessment capabilities. However, the wider context is competitive pressures, regulatory demands, and new standards, all of which are pushing providers to improve credit assessment capabilities.

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Telegram to Benefit From Altery Embedded Finance Solution With New Partnership

The Fintech Times

Telegram is a free, multi-platform messenger that houses apps and bots for various functions including games and entertainment, and financial management. The new Altery embedded finance service, the Altery Payment Bot, will provide Telegram users with a seamless payment option they can use on daily digital interactions.

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Google Backs Away From Chatbots

PYMNTS

Starting with Facebook’s big announcement of its chatbot push at F8 in 2016, all of those forecasts for everything chatbots were going to do starting rolling in. Head of Messenger David Marcus admitted that early phase of botdom has been a bit primitive — and that it has been too easy to build and release a bad bot.

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Fighting Fraud In The New Normal

PYMNTS

The advent of COVID-19 , Fiserv ’s Vice President of Risk Analytics and Strategy Kannan Srinivasan and Vice President of Fraud and Financial Crimes Management Gasan Awad told PYMNTS, didn’t introduce these things – but it did create a perfect storm of factors that is now pushing these fraudsters into overdrive. Powering A Fast Pivot.

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Money20/20 Asia 2024: Event Recap and Main Announcements

Fintech News

Other sessions also delved into key trends and issues shaping the global payment landscape, including open banking in Europe, the QR code revolution in Asia as well as the US’s card dominance. Day 1 of Money20/20 Asia 2024 showcased a series of insightful sessions and discussions.