AI Becomes the Banker: 21 Case Studies Transforming Digital Banking CX
Finextra
JULY 7, 2025
For example, Bank of America (US) announced its clients reached 26 billion digital interactions in 2024 (a 12% year-over-year increase), including 676 million interactions with its AI virtual assistant “Erica.” In the UK, NatWest’s AI assistant, “Cora,” handled 11.2 At the same time, a J.D. Almost every bank is at least planning for GenAI.
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