PYMNTS

NOVEMBER 3, 2016

Citigroup announced this week that Citi credit cardmembers now have the ability to dispute charges within its mobile app. Citi said it will roll out the ability for credit card customers to dispute charges posted within the Citi Mobile App for Android in December. “In Citi claims it is the only credit card issuer in the U.S.

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Disputes Credit Cards Card Issuer Duplicate 67

PYMNTS

OCTOBER 4, 2016

Ethoca , a provider of collaboration-based technology solutions for credit card companies and online merchants, announced a new partnership on Monday (Oct. 3) with Lean Industries , a dispute management software solution provider. The integration is aimed at reducing the costly and labor-intensive chargeback process. “We

Disputes 53

Disputes Card Issuer Issuers Mitigation 53

Stax

APRIL 8, 2025

They facilitate transactions by connecting merchants, credit card processors, and banks while establishing rules, regulations, and fees for processing payments. Credit card issuer (or issuing bank) – These are financial institutions that issue credit cards to customers. Chase, Bank of America, etc.),

Credit Cards 88

Credit Cards Process Processors Push-to-Card 88

The Fintech Times

APRIL 25, 2025

Consequently, organisations are looking at the tech they can use in the dispute process to combat the growing losses taking place from chargebacks. Managing chargebacks The chargeback process is time-consuming and costly, and therefore using legacy methods of dealing with disputes is not the most effective.

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Disputes Issuers Near Real-Time Visa 45

Payments Source

JUNE 5, 2019

credit-card issuer, is reviving a controversial policy that forces credit-card customers to use arbitration instead of court to resolve payment disputes. JPMorgan Chase & Co., the biggest U.S.

Credit Cards 88

Credit Cards Card Issuer Disputes Issuers 88

Fi911

AUGUST 7, 2024

These codes play a crucial role in organizing disputes and guiding the subsequent actions required. Because chargebacks can impose significant costs on both merchants and card issuers, employing a uniform set of reason codes facilitates the efficient management and resolution of these issues.

Visa 105

Visa Disputes Authorization CHIPS 105

Clearly Payments

SEPTEMBER 18, 2024

A chargeback is a reversal of a credit card transaction initiated by the cardholder’s bank, usually as a result of a dispute by the customer over the purchase. Key Activities of a Chargeback Team Reviewing Dispute Notices: Receiving and thoroughly investigating dispute notices from credit card issuers is the first task.

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Disputes Fraud Prevention Payments Credit Cards 105

Clearly Payments

JUNE 12, 2024

Chargeback disputes represent a growing challenge for merchants and financial institutions. Originating as a consumer protection mechanism, chargebacks were designed to ensure customers could dispute fraudulent or erroneous transactions. We dig into the facts and statistics on chargebacks.

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Disputes Card Issuer Acquirers Transactions 52

Fi911

JULY 19, 2024

Visa chargeback reason codes are a set of codes used by Visa to classify various reasons for chargebacks, which are disputes filed by cardholders against merchants. These reason codes help in categorizing the dispute and determining the appropriate course of action. Other Fraud: Card-Present Environment / Condition 10.4:

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Disputes Duplicate Non-Bank Authorization 104

Fintech Finance

AUGUST 20, 2024

Experts at leading chargeback technology platform Chargebacks911 report that AI is one of the key drivers to combat emerging payment threats and prevent disputed transactions. This dispute process is an act of parliament entitled to cardholders and is designed as a safety net to help consumers in cases of fraud or unfair merchant practices.

Disputes 98

Disputes Transactions AI Issuers 98

Innovative Payments Association

MARCH 7, 2024

Guest post by Emily Rueth , Managing Director & Founder of Vicuse Payments Advisors For card issuers, embracing and implementing even the most basic use cases for artificial intelligence (AI) can revolutionize your operations and enhance customer experiences. AI isn’t just a buzzword — it’s here to stay.

Card Issuer 52

Card Issuer Issuers Payments Advisors Advisors 52

PYMNTS

OCTOBER 15, 2018

American Express, the payments company, and Ethoca , a provider of collaboration-based technology solutions for merchants and card issuers, announced on Monday (Oct. In a press release , the companies said the partnership is aimed at helping American Express merchants and card members in the U.S.

Disputes 49

Disputes Card Issuer Issuers Transactions 49

PYMNTS

SEPTEMBER 29, 2020

Mastercard, through its collaborative fraud and dispute resolution technology Ethoca , will now offer a new version of online statements with added logos and clear business names for each transaction. This can lead to consumers contacting their banks, which could incur costs and waste time with unnecessary chargebacks.

Issuers 97

Issuers Visa Transactions Disputes 97

Clearly Payments

AUGUST 6, 2024

Chargeback Frequency American Express has a unique position in the market due to its dual role as a card issuer and network, which affects its chargeback dynamics. Win Rates Merchants’ success in disputing chargebacks varies across different card networks.

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Disputes Visa Issuers Duplicate 105

Fintech News

JANUARY 7, 2025

Gan Kim Yong Deputy Prime Minister Gan Kim Yong emphasised the comprehensive security measures already in place, including safeguards implemented by global card schemes such as Visa and Mastercard, alongside card issuers like banks. Over time, these measures have been strengthened to combat fraud effectively.

Credit Cards 107

Credit Cards Push-to-Card Card Issuer Authentication 107

Fi911

AUGUST 16, 2024

American Express chargeback reason codes are a collection of identifiers used to classify different chargeback situations, reflecting the disputes raised by cardholders against sellers. These codes are vital for organizing disputes and determining the necessary next steps.

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Disputes Non-Bank EMV Authorization 93

PYMNTS

MARCH 19, 2018

Whether friendly fraud or genuine fraud, for merchants and card issuers, the impact is growing and comes with a host of negative consequences for the entire ecosystem — especially customers. Cards stay active, rather than being canceled, and merchants get the dual benefit of avoiding chargebacks while preserving transaction revenues.

Card Issuer 61

Card Issuer API Disputes Issuers 61

EBizCharge

MARCH 11, 2025

Chargeback and dispute fees: Chargeback and dispute fees are costs merchants incur when a customer disputes a transaction and requests a refund through their credit card issuer. These fees can add up quickly, especially if a business experiences frequent chargebacks.

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Processing Costs Process Credit Cards Payment Gateways 52

PYMNTS

OCTOBER 30, 2020

Automating Dispute Resolutions. Another common frustration that can be improved through the use of automation is dispute resolution. Payments disputes and chargebacks are on the rise, and 61 percent of merchants expect to see increased dispute rates in the near future. Cloud Payments Integration.

Automation 91

Automation Process Disputes AML 91

Fi911

MAY 22, 2024

This process can be triggered for various reasons, such as a disputed charge, an error in the transaction, or fraud detection. Disputed Charges : When a payer disputes a charge, possibly due to not receiving the goods or services promised, a payment reversal can be initiated. What is a Chargeback?

Payer 104

Payer Address Verification System (AVS) Disputes Payee 104

The Payments Association

APRIL 8, 2025

Katherine Bailey (Valor Hospitality Europe Limited) explained how customers manipulate chargeback systems to claim refunds for services theyve already consumed: The guests enjoy a stay or experience and then dispute the charges. The card issuers often side with the customer without consulting us, which is unfair and costly.

Fraud Detection 88

Fraud Detection Fraud Prevention Scams Participant 88

PYMNTS

APRIL 15, 2020

“The only way the industry can solve this growing and costly problem is through industry-wide collaboration between card issuers, merchants and card brands sharing purchase insight in real time through the channels consumers know and trust,” he added.

Online and Mobile Banking 67

Online and Mobile Banking Card Issuer Disputes Visa 67

Stax

NOVEMBER 21, 2024

It also ensures that data security best practices, particularly PCI DSS (Payment Card Industry Data Security Standards) requirements , are followed to the letter to prevent any breach or loss of sensitive customer data. When this happens, a chargeback process will be initiated.

Credit Cards 88

Credit Cards Small Business Process Credit Card Payment Processing 88

Clearly Payments

OCTOBER 22, 2024

This guide explains how a PIN functions in credit and debit card payments and its importance for merchants. A PIN is a four- to six-digit numerical code assigned to a credit or debit card by the card issuer or chosen by the cardholder. If the wrong PIN is entered too many times, the card may be temporarily blocked.

Debit Card 105

Debit Card Credit Cards Point-of-Sale (POS) Encryption 105

Cardfellow

MARCH 9, 2025

What are virtual credit cards? Virtual credit cards, as their name implies, are digital versions of credit cards. There is no physical card. Theyre linked to the customers account through their card issuer and used (primarily) for online purchases. How do customers pay with a virtual credit card?

Credit Cards 40

Credit Cards Processors Card Issuer Origination 40

PYMNTS

MAY 5, 2020

There’s a legitimate wave of disputes and chargebacks that are hitting the travel and entertainment verticals as consumers cancel trips, postpone weddings or try to get credit for flights that simply cannot be taken right now. The Issuer Side Of The Equation. They’re trying to help their cardholders,” she said.

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Disputes Issuers Visa Identity Theft 83

PYMNTS

SEPTEMBER 14, 2020

Merchants also appear reluctant to dispute friendly fraud , as many seem to believe they do not have the resources to do so or that they cannot adequately prove chargebacks are fraudulent. FIs also lose money to fraudulent chargebacks because they must dedicate a significant amount of staff time to investigating claims and managing disputes.

AI 70

AI Disputes Push-to-Card Acquirers 70

PYMNTS

SEPTEMBER 15, 2020

Resolving disputes can be time intensive, forcing banks to take on the administrative tasks required to gather and assess evidence. Card issuers that believe chargeback claims are valid then ask merchant acquirers to send funds on behalf of merchants to cover the transaction reversals — unless the sellers wish to dispute the claims.

AI 62

AI Disputes Issuers Push-to-Card 62

Payment Savvy

AUGUST 3, 2023

When you run any BIN number through a checking system, you end up with accurate information about the geolocation, card issuer, and card type. Since online banking systems have become more popular and virtual cards have become a norm, BIN numbers aren’t necessarily bank-issued. Why is there an 8-digit BIN number?

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Issuers Card Issuer Processors Credit Cards 98

PYMNTS

AUGUST 25, 2016

Coles is also a credit card issuer and says that a collective negotiation to allow third-party digital wallet apps on Apple hardware would provide more choices to the consumer and be in their best interest. ” Apple has said that opening up the iPhone’s NFC would “ fundamentally diminish ” its security.

Disputes 40

Disputes Card Issuer Issuers Settlement 40

Clearly Payments

FEBRUARY 7, 2024

Chargeback Rate The chargeback rate measures the percentage of transactions that result in chargebacks, which occur when customers dispute a transaction with their card issuer. Monitoring chargeback rates helps merchants identify potential fraud or disputes and implement preventive measures to mitigate risks.

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Process PCI DSS Processing Costs Payments 98

PYMNTS

MARCH 13, 2019

That spans account origination, when consumers establish digital relationships with merchants and banks or simply make a purchase, to addressing “what happens if something goes wrong” and there is a disputed transaction or actual fraud afoot.

Visa 74

Visa Disputes Issuers Authentication 74

PYMNTS

MARCH 31, 2020

Merchants will also be able to avoid chargeback fees if customers file a dispute with their credit card issuer, at least through the end of April. Merchants will also have twice as much time to respond to a customer dispute.

PayPal 52

PayPal Venmo Debit Card Disputes 52

Segpay

APRIL 16, 2024

Cardholders dispute a transaction with their bank, resulting in a reversal of funds. This occurs when customers intentionally dispute legitimate transactions just to get a refund of their payment for products or services they did receive. Last year, the payment business suffered an estimated 238 million chargebacks.

Disputes 52

Disputes Address Verification System (AVS) Fraud Prevention Fraud Detection 52

Fintech Finance

JULY 23, 2024

Chargeback Liability Shift: For payments that are successfully authenticated using 3D Secure, the liability shifts from the business to the card issuer, protecting them from disputes.

Technology 64

Technology Authentication Rules Adjustments 64

PYMNTS

JULY 14, 2020

Our research reveals that while credit-centric revolvers and debit-centric consumers are the most interested in downloading better card apps, the features they find most compelling diverge in interesting ways. About The Playbook.

Debit Card 78

Debit Card Consumer Credit Cards Card Issuer 78

Finovate

MARCH 12, 2024

The company offers a SaaS solution that manages all of the significant aspects of program management for card issuers and BIN sponsors in a single interface. The technology enables users to instantly reconcile data across the payments ecosystem from the program and account level to the transaction level.

FinTech 59

FinTech Card Issuer Fraud Detection Issuers 59