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Chargebacks: A Survival Guide

Cardfellow

The burden of proof to show that a customer has been rightfully charged falls on you, and when consumers successfully dispute charges, you lose both the product sold and the revenue from that sale. Even when a dispute is unsuccessful, the acquiring bank will withhold payment for any chargebacks until the matter is resolved.

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Drive results, recover revenue with zero-touch fraud resolution

The Payments Association

Fortunately, modern SaaS-based solutions enable financial institutions to automate and scale existing dispute management systems in record time and with minimal investment. One example of best-of-breed fintech solutions is Amiko, the virtual agent of Rivero’s dispute management solution.

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The Majority of Merchants Challenge Fraudulent Chargebacks — But Rarely Win

Fintech Finance

In the world of transaction disputes, a response rate measures how often a merchant challenges chargebacks by engaging in the representment process. The net recovery rate, or a merchants rate of successful representment, is on average 20% of what is disputed.

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Justt Launches Upgrades to Streamline Chargeback Management

Finovate

Israel-based Justt has introduced platform upgrades, including multilingual dispute management and centralized chargeback approval, aimed at simplifying cross-border disputes and improving efficiency for global merchants. Among the changes are multilingual dispute management and centralized chargeback approval.

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Automating Chargeback Management: First Steps & Best Practices

Fi911

With each dispute costing between $25 and $50 to process manually, automation has shifted from a nice-to-have to a business necessity for many organizations. The traditional approach — teams of analysts reviewing disputes, gathering documentation, and crafting responses — struggles to keep pace with growing volumes.

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Credit Card Surcharge Rules by Network: Visa, Mastercard, and More

EBizCharge

While it might sound simple, credit card surcharge rules can vary depending on who issued the card. Why Card Network Rules Matter Each card brand has its own set of credit card surcharge rules. If you accept cards from multiple networks (which most businesses do), you have to follow the rules for each one.

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How to Win Chargeback Disputes: Boost Your Success Rate With These Proven Tips

My Payment Savvy

You can dispute these charges, and when you do it right, you can win more often than you’d expect. The difference between winning and losing isn’t luck – it’s strategy, evidence, and knowing exactly how to win a chargeback dispute from day one. Customer error disputes offer better odds at 50-60% win rates.