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AI Becomes the Banker: 21 Case Studies Transforming Digital Banking CX

Finextra

In a late 2024 cross-industry survey by SAS, banking and insurance executives reported the highest current usage of generative AI—60% in each sector are already using GenAI in some capacity, the top rate among industries. A global survey found that 98% of banking leaders either use generative AI now (60%) or plan to within two years (38%).

AI 114
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What the MAS Annual Report Reveals About the Future of Fintech in Singapore

Fintech News

2 Responsible and Trusted Financial Centre Source of image: freepik on Freepik In this specific segment, MAS has rolled out several initiatives for countering online scams. This provides affected scam victims with payouts when lapses occur.

FinTech 71
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Zelle® Shatters Records with $1 Trillion Sent in a Single Year

Fintech Finance

The fourth quarter was the best in the history of Zelle in terms of total money sent driven by user growth and popular use cases like paying rent and holiday gifting. “It is the go-to peer-to-peer payment method for millions of hardworking Americans, and this milestone is a testament to the trust they place in us every day.

Zelle 86
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Payments trends report 2024

The Payments Association

AI is playing a transformative role, with fraud detection and prevention leading as the top use case (85%), followed by compliance monitoring and personalised customer experiences. However, comfort with AI-driven payments varies across demographics, with younger generations and male users showing higher acceptance.

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Navigating legal uncertainty: How the Digital Assets Bill could impact PSPs

The Payments Association

These partnerships can accelerate the development of interoperable systems and new use cases for digital assets. Building strategic partnerships : PSPs can collaborate with blockchain developers, fintech firms, and other PSPs to co-create solutions that meet regulatory requirements while driving innovation.

Legal 88
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Offline settlements with a digital pound: Lessons from the BoE’s report

The Payments Association

In contrast, asynchronous payments could serve niche use cases, such as ticketing or peer-to-peer gifting, if paired with clear user warnings and fallback mechanisms. In future implementations, privacy controls will likely be tailored to specific use cases, with varying levels of transparency and traceability.

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Why the U.S. has reached a real-time tipping point

Finextra

Nacha’s Smarter Faster Payments conference highlighted the progress that is now being made to expand use-cases and benefits. adults have fallen victim to real-time payment scams [4]. Similarly, a record 98 million transactions were made through The Clearing House (TCH-RTP) network in Q4 2024 [3].