Finovate

DECEMBER 4, 2024

Israel-based Justt has introduced platform upgrades, including multilingual dispute management and centralized chargeback approval, aimed at simplifying cross-border disputes and improving efficiency for global merchants. Among the changes are multilingual dispute management and centralized chargeback approval.

Disputes

Fintech Finance

JANUARY 3, 2025

In the world of transaction disputes, a response rate measures how often a merchant challenges chargebacks by engaging in the representment process. One is the automation of what is often still a manual process. The net recovery rate, or a merchants rate of successful representment, is on average 20% of what is disputed.

Disputes

The Payments Association

NOVEMBER 8, 2024

With DisputeHelp we were able to go to market quickly with Ethoca Alerts and Visa Rapid Dispute Resolution (RDR) and accomplish all three of these goals. Automate chargeback prevention, thereby maximizing efficiency and minimizing operational expenses. Want to learn how? Check out our latest case study.

Disputes

Fintech News

FEBRUARY 4, 2025

Friendly fraud, or first-party fraud, occurs when consumers dispute legitimate charges without valid reasons. Instead of reaching out to merchants for refunds, they opt to dispute transactions through their banks.

Fraud Prevention

Fintech News

JULY 17, 2025

One of the key additions is the Chargeback AI Assistant, aimed at addressing issues in dispute resolution and revenue recovery, particularly for small and medium-sized businesses. According to pilot testing, this resulted in a three percentage point increase in win rates and a 46% reduction in the time taken for dispute resolution.

AI

Finovate

JANUARY 8, 2025

Digital banking provider Lumin Digital has turned to process automation provider FINBOA for enhanced dispute management. FINBOA’s technology has produced up to a 90% reduction in dispute intake effort and up to an 80% reduction in audit prep time.

Disputes

Fintech Finance

JUNE 23, 2025

Kilian Thalhammer, Global Head of Merchant Solutions at Deutsche Bank, said: “Our partnership with Silverflow has reinforced our acquiring product with unprecedented agility, delivered prompt dispute resolution and enabled us to offer a unified banking, treasury and payments service that clients are already adopting.”

Payment APIs and Integration

Clearly Payments

AUGUST 6, 2025

Credit‑card fraud remained the most prevalent form of identity theft, driving higher dispute rates, chargebacks, and merchant liabilities. banks & consumers $1B annually; e‑skimming grew by 350% in e‑commerce domains Friendly Fraud (Chargeback Fraud) Customers dispute valid charges to receive refunds Merchants lose $2.40–$4.61

Credit Cards

Fintech Finance

JULY 16, 2025

Antom Copilot AI Agent has been significantly upgraded by Ant International to expand its role in merchant payment automation. An industry first, the Chargeback AI Assistant offers faster and more effective solution to the increasingly complex dispute settlement and revenue loss recovery issues for SMEs and e-commerce platforms.

AI

The Payments Association

JULY 23, 2025

Merchant outreach chat automation: A global leader in subscription management solutions faced challenges managing user drops due to inefficient manual client interactions. To address this, Techwave developed an AI-driven solution automating the user lifecycle management process.

Cross-Border Payments

The Fintech Times

JUNE 24, 2025

Powering market expansion Through the new partnership, Deutsche Bank’s corporate banking clients will also gain instant access to Silverflow’s merchant chargeback API, automating the dispute-management workflow and removing manual bottlenecks.

Payment APIs and Integration

My Payment Savvy

JULY 10, 2025

You can dispute these charges, and when you do it right, you can win more often than you’d expect. The difference between winning and losing isn’t luck – it’s strategy, evidence, and knowing exactly how to win a chargeback dispute from day one. Customer error disputes offer better odds at 50-60% win rates.

Disputes

Clearly Payments

JULY 23, 2025

Merchants with clear refund and billing policies see up to 30% fewer disputes, according to a 2023 Verifi study. Poor documentation is one of the most common triggers for payment disputes. To stay in good standing: Respond to disputes promptly Use pre-transaction fraud tools (3DS2, address verification, etc.)

Compliance

Stax

MARCH 18, 2025

Payment processing systems help merchants accept various types of payments, such as credit and debit cards, automated clearing house (ACH) , electronic funds transfers (EFTs), digital wallets, mobile payments, and even cryptocurrencies. One major advantage is that they automate billing and invoicing.

Process

Stax

APRIL 3, 2025

Key features to look for in an eCommerce payment solution include security and fraud protection, payment method variety, integration capabilities, chargeback protection and dispute resolution, and global payment support. Chargeback protection and dispute resolution Most business owners view chargebacks as a cost of doing business.

Payment Solutions

Stax

JANUARY 23, 2025

Step 4: KYC and AML Checks Compliance officers or automated systems integrated with KYC and AML verification services verify the identity of business owners and ensure compliance with anti-money laundering regulations. High-risk businesses often operate in areas with legal ambiguities or heightened customer disputes.

Underwriting

EBizCharge

FEBRUARY 26, 2025

NetSuite automates key aspects of the payment process, including authorization, capture, and settlement, reducing manual effort and minimizing errors. Now that you know how to set up credit card processing in NetSuite, you should also know how to automate and optimize these payments. NetSuite records the disputed transaction.

Credit Cards

Fintech Finance

OCTOBER 31, 2024

Chargeback Management, Automated Reconciliation and Compliance Reporting: A set of services designed to streamline dispute and chargeback management, simplifying administrative workflows and ensuring regulatory and network compliance, enabling fintechs and their sponsors to operate with greater efficiency, documentation and transparency.

Compliance

Fintech News

JULY 21, 2025

Konbini in Japan, Tmoney in South Korea) in a brand-customised checkout page that supports regional languages, routes through domestic acquirers, and automates FX and VAT compliance. With orchestration: Single integration provides region-wide PSP and APM access, automates tax compliance, and consolidates payment data.

Cross-Border Payments

EBizCharge

MARCH 14, 2025

These policies help set expectations, reduce disputes, and ensure efficient transactions by outlining the terms under which refunds and cancellations are allowed. Customer support: Without a refund policy, merchants may spend excessive time handling customer disputes, processing individual refund requests, and clarifying return conditions.

Returns

The Fintech Times

JULY 9, 2025

Automated transaction management : Manage disputes, refunds, and ACH returns with built-in webhook support and real-time automation to reduce manual work. Transparent pricing and fast payouts : Access interchange-plus pricing for clear fee breakdowns and get next-day deposits or same-day payouts.

ACH

My Payment Savvy

AUGUST 10, 2025

Criminals are running automated scripts to test stolen credit cards through your checkout, probing for weak spots in your fraud detection, and looking for ways to exploit your checkout system to process fraudulent transactions, leading to chargebacks and financial loss. Your payment gateway could be under attack right now.

Fraud Detection

EBizCharge

MARCH 11, 2025

Acumatica allows businesses to accept and process credit cards, debit cards, Automated Clearing House (ACH) payments/eChecks, and other transactions seamlessly by integrating with payment gateways. With payment processing in Acumatica, businesses can automate transaction entries, reconcile payments faster, and reduce manual errors.

Processing Costs

Fintech News

FEBRUARY 10, 2025

Weve already seen this shift with robo-advisors, automated budgeting apps, and frictionless payments. Agentic AI fits perfectly into this new landscape by stepping beyond traditional automation. People no longer want to just be handed tools to manage their money.

AI

Stax

NOVEMBER 21, 2024

Disputes and chargebacks There may be instances when your customer disputes a credit card payment because of a billing error, fraudulent transaction (unauthorized card usage), or non-delivery of goods/services. You must also be able to adapt the platform for automated compliance with regulations in your specific industry.

Credit Cards

Stax

DECEMBER 9, 2024

Debit or credit card chargebacks are when a disputed charge made to a merchant’s account is refunded to the customer’s bank account. According to the federal Fair Credit Billing Act , consumers can dispute a charge in the case of billing errors and the failure of a business to render goods or services as described.

Credit Cards

Stax

MARCH 4, 2025

Does the payment gateway automate all payment transactions? The subscription payments should be automated based on customizable billing cycles (weekly, monthly, quarterly, etc). Managing chargebacks and disputes Chargebacks occur when customers dispute a payment and request a refund from their bank.

Credit Cards

Finextra

JUNE 11, 2025

This was a step towards automated recurring payments. The development of an Online Dispute Resolution (ODR) system for payment transactions and emphasis on cybersecurity for critical payment infrastructure (as outlined in DORA for Europe, India has its own evolving frameworks).

Financial Inclusion

The Fintech Times

MAY 11, 2025

Stripe has launched a suite of new tools that embed artificial intelligence and stablecoin infrastructure across its payments and money management platform, aiming to help businesses automate operations and reduce friction in global commerce.

Stablecoins

Finextra

AUGUST 11, 2025

An automated alert in the core banking system can notify the treasury team of any shortfall in real time, reducing operational risk. This prevents funds from being mixed and ensures that an insolvency practitioner can identify the exact amount available for each customer group without legal disputes over ownership.

Reconciliation

Clearly Payments

NOVEMBER 18, 2024

Here are some other articles on chargeback management: How to Build a Chargeback Payments Team in your Company How to Win Chargeback Disputes What is a Good Credit Card Chargeback Rate for Merchants? Customer Support Specialists Responsibilities: Address disputes proactively by resolving customer concerns before they escalate to chargebacks.

PCI DSS

Fintech Finance

MAY 20, 2025

Chargebacks911 , a global leader in dispute resolution and chargeback prevention, is warning UK merchants that inflationary pressures, trade disruption, and weakening consumer confidence are creating the perfect conditions for a sharp rise in chargeback abuse. Train Frontline Teams Educate staff on the warning signs of chargeback abuse.

Consumer

The Fintech Times

DECEMBER 19, 2024

Invoice automation firm, Basware has revealed that 90 per cent of organisations lack dedicated prevention teams, forcing accounting staff to juggle fraud management in addition to their regular responsibilities. Need for AP automation to combat fraud AP fraud is one of the most targeted types of fraud for businesses.

Automation

EBizCharge

MARCH 18, 2025

Some top reasons to process credit cards in Sage 100 include better payment security, efficiency and automation, faster payment processing, and real-time reporting and insights. Improved efficiency and automation Manual payment processing can be time-consuming and prone to errors, leading to inefficiencies in billing and collections.

Credit Cards

Fintech Finance

JUNE 5, 2025

Digital Transactions and Chargebacks on the Rise As digital transactions continue to surge around the world, merchants increasingly need effective tools that help them tackle the inevitable rise in disputes, chargebacks, and fraud. Failure to do so can result in costly fees, or in a worst-case scenario put their business at risk.

Disputes

EBizCharge

JANUARY 23, 2025

By understanding what invoice terms entail, businesses can streamline operations and minimize disputes. These terms are typically included on invoices to minimize misunderstandings and disputes while ensuring a smooth transaction process. Merchants can use automated systems to send payment reminders via email or text messages.

Payments

EBizCharge

DECEMBER 23, 2024

As transactions evolve, merchants often find themselves torn between Automated Clearing House (ACH) payments and credit card processing. Automated Clearing House (ACH) is a network tailored for moving funds directly between bank accounts. Automated payments: Ideal for recurring payments or regular billing cycles.

Credit Cards