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The 2024 holiday shopping season shattered records, with consumers spending $1.2 However, the surge in holiday sales will soon be accompanied by a rise in product returns and disputed transactions, according to experts at Chargebacks911 , signaling a challenging start to 2025 for retailers known as the holiday hangover.
Return to Top Comparing Payment Token Types The terms “payment tokens” and “network tokens” have several key differences in utility and flexibility. Return to Top What does a tokenization platform do? Return to Top Why use a tokenization platform? credit card or social security numbers).
This helps to close the gap between consumer expectations and merchant capabilities. Consumers who make an eligible return can now receive near instant refunds when returning goods for online purchases. Consumers who make an eligible return can now receive near instant refunds when returning goods for online purchases.
As fraudsters adapt to security measures and consumer awareness, it is crucial to examine the most prevalent fraud types, their impact on both consumers and businesses, and the measures necessary to counteract them. Phishing continues to be one of the most prevalent scams affecting both consumers and businesses.
Why do some embedded analytics projects succeed while others fail? We surveyed 500+ application teams embedding analytics to find out which analytics features actually move the needle. Read the 6th annual State of Embedded Analytics Report to discover new best practices. Brought to you by Logi Analytics.
The FCA’s proposed safeguarding reforms for payments and e-money firms, aiming to enhance consumer protection and operational compliance. The reforms ensure robust safeguarding practices, bolster consumer trust, and address risks like fund shortfalls during insolvency. Why is it important? What’s next?
As global online shopping grows rapidly, consumers expect seamless payment experiences. PSD2 (Payment Services Directive 2) : Also in the European Union, PSD2 aims to strengthen consumer protection and requires two-factor authentication for payments. Local tax laws : Some countries impose a VAT or other taxes on foreign merchants.
Together with Google, we’re making it easier than ever for millions of shoppers to choose Klarna, empowering consumers to shop confidently with a smarter, more transparent way to pay right at their fingertips.” Klarna on Google Pay will offer Google Pay’s consumers in the U.S.
A standard refund policy explains the conditions under which customers can return a product or service and receive their money back. This typically occurs when a customer returns an item due to defects or dissatisfaction or tries to return an item past the agreed-upon return period.
FCA safeguarding rules 2026 are set to enhance consumer protection when using payment firms. Safeguarding means that customer money must be kept separate from the firm’s own money so that it is available to be returned if the firm fails. These changes will improve safeguarding practices among payment firms.
Resolution packs so insolvency practitioners can quickly return money. Monthly FCA returns with simplified reporting on safeguarding positions. Monthly FCA Safeguarding Return Requirement: All firms must submit a monthly safeguarding return to the FCA. The pack must be kept up to date at all times.
This type of fraud occurs when customers dispute legitimate transactions, resulting in chargebacks that are costly and time-consuming for businesses. Mastercard is also working with partners across the payments ecosystem to tackle broader first-party fraud issues, including refund and return abuse.
Loop , the commerce operations platform for Shopify brands, is partnering up with Global-e , the platform powering global direct-to-consumer e-commerce, to enhance returns management for merchants. “We were able to launch in 50 new markets without the typical operational complexity that comes with cross-border returns. .
Traditionally, data aggregators like Plaid , Finicity , and MX have been able to access consumer banking data at no cost by using login credentials provided through third-party services. Yet consumer demand for data connectivity has grown rapidly. Consumers may face higher costs as fintechs pass on the fees associated with data access.
Chargebacks911 , a global leader in dispute resolution and chargeback prevention, is warning UK merchants that inflationary pressures, trade disruption, and weakening consumer confidence are creating the perfect conditions for a sharp rise in chargeback abuse. In Q1 2025, GDP stagnated, inflation remains persistently high at 3.5%
New data from Revolut hints towards the beginning of a power shift as women investors saw significantly better returns than men in 2024. Were also seeing better returns for women investors, who tend to be more risk-averse and deliberate in their choices, setting them up well for longer-term investment decisions.”
In the world of digital payments, fraud is an ever-present threat that continues to evolve, creating serious risks for both businesses and consumers. This can be attributed to the increasing sophistication of fraud detection tools, improved authentication measures, and greater consumer awareness of phishing scams.
Having built an industry-leading online-to-offline (O2O) model in China’s mobile-first payment environment, Luckin Coffee needed to adapt to new consumer habits in Southeast Asia, where credit cards and a variety of digital wallets dominate. As of 2023, Southeast Asia’s specialist coffee market was valued at approximately US$4.4
Von Vonno adds: “ According to Pay.UK, 53% of UK consumers (over 28 million) operate two or more current accounts. Banks should continue to address barriers such as consumer expectations and the need for technology expertise to maintain their competitive edge.
Analysts questioned whether the Singapore-based company could evolve beyond its aggressive subsidy-led model and deliver consistent, sustainable returns. SeaMoney Finds Its Moment SeaMoney, the companys fintech arm, quietly became a dominant force in Southeast Asias consumer credit space in 2024. Fast forward to the end of 2024.
PAY360 , the UK-based event dedicated to the global payments ecosystem, is preparing to return in 2025 at ExCeL London in March. Open banking and embedded finance: Learning how these trends are reshaping financial services and consumer experiences.
Tink has hit the merchant milestone through its direct payments partnerships with merchants and by working with leading PSPs, such as Adyen, who have integrated Tink’s Pay by Bank solution into their checkout interfaces so it is available to their merchants and end-consumers.
In Singapore, payment remains a significant issue for both consumers and businesses. A global survey commissioned by payment platform Adyen, which polled more than 13,000 businesses and 38,000 consumers worldwide, underscores these rising concerns in the city-state. One key finding is the rise of mobile payments.
Singapore FinTech Festival returned for its ninth annual edition, bringing together policy, finance and technology communities at the Singapore EXPO. Consumers can set parameters or choose between debit, credit, ‘pay-in-four’, or pay using rewards points.
Stronger fraud detection and better industry collaboration are needed to protect consumers The Payment Systems Regulator’s (PSR) findings in its December’s Unmasking how fraudsters target UK consumers in the digital age report reveal a stark picture of the growing threat posed by authorised push payment (APP) scams.
Consumers are shopping smarter, demanding convenience, security, and speed like never before. Consumers are embracing the convenience of online shopping, and businesses are rapidly expanding their digital presence to meet this demand. The average UK consumer earns 37,856 annually and spends approximately 64 weekly on online purchases.
Point & Pay is utilizing Trustly’s Pay by Bank tools for enabling single sign-on with banks to deliver a next-generation approach to paying government obligations, reducing the occurrence of returned checks – a first in the electronic government payment platform space.
MoneyGram , a leading global payments network for consumers, businesses and communities, today announced a new partnership with Plaid , the data network powering the fintech tools millions of people rely on to lead a healthier financial life. consumers say linking their bank accounts with financial apps is important.
The burden of proof to show that a customer has been rightfully charged falls on you, and when consumers successfully dispute charges, you lose both the product sold and the revenue from that sale. From a business’ perspective, however, chargebacks can often be a costly hassle. The individual codes are: 10.1: Card Recovery Bulletin 11.2:
“Our goal is to simplify lending processes, turning them into a seamless, hassle-free acquisition tool for credit unions, while providing consumers access to an array of local financing options and all the great benefits of credit union membership,” Union Credit Co-Founder and CRO Barry Kirby said. Nicolaas Vlok is CEO.
” Quavo’s technology empowers financial institutions—from large banks to credit unions—to better manage the consumer transaction dispute process. The average Quavo customer has experienced a reduction of 37% in write-offs and was able to reduce the time it took to issue consumer credit from 11 days to one day.
Consumers are demanding fast, secure and flexible payment solutions, meaning digital storefronts need to find new ways to meet consumer expectations and fast. Automated transaction management : Manage disputes, refunds, and ACH returns with built-in webhook support and real-time automation to reduce manual work.
Having built an online-to-offline (O2O) model in Chinas mobile-first payment environment, Luckin Coffee needed to adapt to new consumer habits in Southeast Asia, where credit cards and a variety of digital wallets dominate. For Luckin Coffees success, the company required a flexible, reliable, and localised payment system.
Trustlys proprietary data engine, Azura, which has already transformed the shopping industry, creates a network effect by enabling consumers who opt-in with one merchant to be recognised across all other sites offering Trustlys technology.
Customers return not because they’re trying to “work the program,” but because it just works, and that too effortlessly. When your customers realize that every payment they make provides some value in return, then they are likely to choose your business repeatedly. That’s how closed-loop transactions create value.
As a pioneer in account-to-account payment technology, Trustly leverages Open Banking to offer both consumers and businesses a comprehensive suite of payment and data solutions. Trustly has developed the world’s largest bank payment network, uniquely capable of recognizing returning users across merchants and markets.
Given how mission critical fraud is, it’s usually better to spend that budget on improving immediate security and consumer experience than handling ambitious growth projections.” The truth is, most people don’t need a Ferrari on day one and building one would be overkill. Read More »
CPoI will open up internet purchases to all ages and give consumers the highest level of protection when shopping online, whilst revolutionising online commerce for merchants by mitigating fraud, setting a new standard for secure online transactions.” Worse still, 41 per cent of affected customers never return to the retailer.
The partnership has delivered remarkable operational improvements, cutting SoF verification from weeks to an average of 4 days, with 65% of reports returned within 48 hours. This reduction in processing time is a huge leap forward for legal firms struggling with time-consuming manual financial checks.
“Over time, instalments have become deeply ingrained in Brazilian and all Latin American cultures, providing consumers with a convenient and accessible way to make purchases, especially for higher-ticket values,” de Abreu added. Latin America has emerged as the next frontier for the international expansion of gaming companies. .
It assesses whether the new policy is effectively protecting consumers and reducing fraud, while also highlighting ongoing challenges and debates about a broader, cross-sector approach to tackling APP fraud. Authorised push payment (APP) scams remain one of the most devastating forms of financial fraud affecting UK consumers.
Tommaso Jacopo Ulissi , Head of Strategy and Transformation at Nexi Group comments: “Europe’s payment landscape has many commonalities – consumers across the board continue to indicate expectations for secure, simple and fast payments – but there are also key differences.
. “Sustainable finance is one of the first topics of conversation in most financing deals today making digital solutions that automate processes and provide real-time ESG data essential, not only in supporting risk and return decisions and compliance, but in enhancing long-term financial performance and sustainability.
Of Europe’s 66 fintech unicorns , only 13 are profitable, a reminder of the tension between rapid scale and sustainable returns. Consumer and SME adoption of fintech services is rising fast, particularly in areas like open banking and embedded payments. For the first time, consumer usage has caught up with small business adoption.
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