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A study benchmarked that the median Net Retention Rate (NRR) is 102%, while the median Gross Retention Rate (GRR) stands at 91%. These figures can fluctuate depending on the industry, market conditions, the product offered, and several other factors. Nevertheless, consistently high retention rates—both net and gross—often signify that a company is performing well in terms of customer satisfaction and product-market alignment.
JD Power’s annual credit card survey found that more than half of U.S. credit card users don’t pay their balances in full every month, and less than half are considered financially healthy.
XDC Network has selected eight startups to join its first-ever accelerator programme, powered by Tenity , an innovation ecosystem specialising in early-stage fintech startups. The XDC Accelerator Programme is a significant step for the emerging blockchain platform, which is known for its focus on real-world asset tokenisation and trade finance. The selected startups will gain access to business and technical mentorship, helping them refine their business value propositions and develop a working
Apple is opening up the NFC chip technology that enables iPhone users to make contactless payments to third-party providers in a host of countries - including the US and UK - but will charge associated fees.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
[link] In our latest episode of the Wharton FinTech podcast, I had the pleasure of speaking with Shan Aggarwal , VP of Corporate Development and Business Development at Coinbase and the Head of Coinbase Ventures. Shan’s journey from neuroscience to the crypto industry is as unconventional as it is inspiring. Since joining Coinbase in 2018, Shan has played a crucial role in expanding Coinbase Ventures’ portfolio to over 450 companies, including notable names like Uniswap , Zora , and Consensys.
As payments technology advances, more companies are embedding the payments process in websites and apps. Here’s a primer on how this trend is advancing and changing the payments arena.
Join us for an upcoming FPC webinar, sponsored by Finzly, on Wednesday, September 18 from 12:00pm-1:00pmET. Is your financial institution fully harnessing the potential of RTP® and FedNow® to drive growth? While 'receive-only' instant payments is a significant step forward, the true transformative power lies in actively sending payments. In a recent joint survey from the FPC and Finzly, it unveiled that corporate customers drive nearly 78% of instant payments revenue.
Join us for an upcoming FPC webinar, sponsored by Finzly, on Wednesday, September 18 from 12:00pm-1:00pmET. Is your financial institution fully harnessing the potential of RTP® and FedNow® to drive growth? While 'receive-only' instant payments is a significant step forward, the true transformative power lies in actively sending payments. In a recent joint survey from the FPC and Finzly, it unveiled that corporate customers drive nearly 78% of instant payments revenue.
British challenger bank Monzo reported an outage today that halted some card payments and outbound bank transfers. In response to the outage, which the bank attributed to a “technical issue,” Monzo moved to its backup system to get operations back up and running, Monzo said on social media platform X today. Monzo can process 99.
In a recent webinar hosted by the Fintech News Network, experts from the Bank for International Settlements (BIS), Wise, Airwallex, and LexisNexis Risk Solutions explored the latest trends and developments in cross-border payments, emphasizing the pioneering role of Southeast Asia in this rapidly evolving landscape. While the region is leading advancements in instant payment systems, the panel highlighted emerging challenges, particularly the heightened risks of fraud, and emphasized the critica
Employers are responding quickly to the Consumer Financial Protection Bureau’s rule noting earned wage access services may constitute lending, says a Chime executive.
UK fintech Science Card has opened an e-money account to further its goal of supporting scientific projects across health, climate change and tech through customer spending.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Banks are modernizing and digitalizing their platforms and offerings as users demand more online and mobile banking experiences. According to Bank Automation News’ proprietary Transactions Dashboard, banks have consistently invested in digital banking solutions since the start of the year.
UOB is set to relocate certain back and middle-office operations to Malaysia, primarily in Kuala Lumpur, according to The Business Times. Lee Wai Fai This strategic move aims to maintain the bank’s cost-to-income ratio at 40% by 2026, according to Group Chief Financial Officer Lee Wai Fai. This relocation, coupled with anticipated growth across ASEAN and a greater focus on non-interest income, is expected to help UOB sustain its return on equity (ROE) at approximately 14% by 2026.
If the banks that own Zelle’s parent battle the Consumer Financial Protection Bureau in court, they may find some federal judges open to their arguments, lawyers specializing in the area said.
Taishin Bank has partnered with OneDegree Global , a cybersecurity and risk management solutions company, to test and validate its artificial intelligence system, positioning itself as the first in Taiwan’s financial sector to establish a responsible AI framework. This initiative is timely as global attention on AI compliance intensifies, with new regulations in Asia as well as Europe highlighting the need for secure and ethical practices in the financial industry.
Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Welcome to our podcast series Coffee with the Council. I'm Alicia Malone, Senior Manager of Public Relations for the PCI Security Standards Council. Today, I am so excited to bring you a sneak peek interview with PCI SSC's Europe and Asia-Pacific Community Meeting keynote speaker, Dr. Bruce McCabe, Global Futurist. Bruce has explored emerging technologies and how innovation happens for 30 years.
Network for Electronic Transfers ( NETS ) has unveiled NETS SoftPOS , a new payment solution that allows merchants to accept contactless payments using their Android smart devices. This eliminates the need for traditional payment terminals, offering a more cost-effective and flexible payment option. With the NETS SoftPOS app, which is available on the Google Play Store, merchants can accept payments via cards, QR codes, and mobile payment methods.
Binance has recovered or frozen over $73million in user funds so far this year, surpassing the $55million secured throughout the entire year of 2023. This increase reflects the platform’s intensified security efforts to combat external hacks and scams. Approximately 80 per cent of these recoveries are linked to hacks, exploits and thefts that occurred outside the Binance platform, with the remaining 20 per cent involving external scams.
Build a sustainable merchant services portfolio with practical strategies to ensure long-term success. Diversify across industries to spread risk and stabilize income, balancing high-risk and low-risk clients for a robust mix. Combine large and small merchants to create a resilient payment portfolio, leveraging each type's strengths. Foster long-term relationships through exceptional service and personalized support.
Adyen , the global payments platform of choice for many of the world’s leading companies, today announced its expansion in India, following the grant of authorization from the Reserve Bank of India to operate as an Online Payment Aggregator in India for domestic and cross-border payments. The commitment to accelerate payment innovation in India includes a technology hub in Bengaluru (Bangalore) and the launch of local payment processing capabilities.
Antler, a global early-stage venture capital firm with a presence in over 30 cities, has announced the close of its second Southeast Asia fund, Antler SEA Fund II, at US$72 million. Three times the size of its predecessor, the fund will focus on early-stage tech-enabled companies in Singapore, Indonesia, Vietnam, and Malaysia. Over the next few months, Antler plans to deploy US$27 million from the fund into 45 startups across Southeast Asia, providing pre-launch, pre-seed, and seed capital.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
Al Fardan Exchange, a financial services provider in the UAE, has partnered with the Dubai AI & Web3 Festival 2024 reflecting its commitment to advancing AI integration within the financial sector as well as supporting the UAE’s vision for a digitally advanced economy. Dubai AI & Web3 Festival , organised by the Dubai AI Campus in strategic partnership with DIFC and the Minister of State for Artificial Intelligence, Digital Economy & Remote Work Applications Office , takes plac
Thailand’s Securities and Exchange Commission (SEC) has officially launched the Digital Asset Regulatory Sandbox to support the development and testing of digital asset services in a real-world environment. Thailand’s digital asset sandbox aims to foster innovation in the capital market while ensuring regulatory compliance through a flexible framework.
Unlimit , a leading global fintech company, has today announced the partnership of its Banking-as-a-Service (BaaS) platform with financial services provider Unicâmbio , the oldest and largest foreign exchange bureau in Portugal and the foreign exchange agent of Western Union. By leveraging Unlimit’s BaaS API solution, Unicâmbio will elevate the functionality, security, and user experience of its innovative wallet product, Unimoney.
Responding to a call from the US Treasury, the Consumer Financial Protection Bureau (CFPB) and the American Fintech Council (AFC) have both weighed in on the use of AI in financial services.
Speaker: Brad Pinneke, VP of Business Development at Payrix and Worldpay for Platforms
In this webinar, Brad Pinneke, Vice President of Business Development at Payrix and Worldpay for Platforms, will dive into the 7 must-have criteria for evaluating payments partners, helping you maximize both efficiency and the long-term value of your investment. From assessing technology capabilities to leveraging business development opportunities, this session will give you a clear, actionable strategy to select the right partner for scaling your business.
FORUM Credit Union has selected Apiture’s Business Banking solution to enhance its commercial digital banking experience. FORUM Credit Union anticipates the move will expand its commercial member base. “The comprehensive functionality available in Apiture’s Business Banking solution coupled with the company’s commitment to innovation made Apiture the right choice for our members and employees,” said FORUM Credit Union Chief Technology and Risk Officer Cameron Pierce
A new report by Reputa, an online reputation monitoring system provided by Viettel, Vietnam’s state-owned telecommunications giant, offers an analysis of the country’s fintech sector and provides rankings of the most reputable fintech companies in Vietnam based on their online reputation and reach. Released on July 16, 2024, the report examines key trends, developments, and prominent players in Vietnam’s fintech industry, drawing on extensive data collected from social media interact
Modern Treasury , essential infrastructure for the new era of payments, has announced that it has expanded instant payments support for mutual customers of six leading banks — Bank of America, Cross River, JPMorgan Chase, PNC Financial Services, U.S. Bank and Wells Fargo. Instant payments, powered by the first new payment rails in the U.S. in more than four decades, enable businesses to move money faster and gain real-time insights into money movement as they track payments from initiation to re
With AI tools such as ChatGPT now firmly embedded in the mainstream, Monzo has put together a list of 'Do's and don'ts' for using the technology when applying for a job with the digital bank.
The complexity of financial data, the need for real-time insight, and the demand for user-friendly visualizations can seem daunting when it comes to analytics - but there is an easier way. With Logi Symphony, we aim to turn these challenges into opportunities. Our platform empowers you to seamlessly integrate advanced data analytics, generative AI, data visualization, and pixel-perfect reporting into your applications, transforming raw data into actionable insights.
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